questions. All the questions are compulsory and carry equal marks. Section-A Ques. 1 List five ways in which investment in hiring and selection‚ training and ongoing motivation of employees will pay dividends in customer satisfaction for (a) a restaurant (b) a hospital (c) a consulting firm Ques. 2 Identify firms from three different service sectors in which the service environment is crucial part of the overall value proposition. Analyze and explain in detail the value that is being
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Introduction Indian food? SpiceSky restaurant is definitely the place to be. This had been the answer in most Londoner’s hearts over the past two decades. This was attributed to the delicious Indian dishes and drinks that included Biryani‚ Idli‚ Gulab jaamun‚ Hadia among others. The customer service was also superb. The waiters and waitresses‚ most of whom were Indians did an excellent job explaining the delicacies on the menu especially to first time clients. Things have however changed in the past
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PESTEL ANALYSIS: RESTAURANT INDUSTRY P – Political When looking at the restaurant industry there are always government regulations to look at. There are many government agencies such as the FDA that restaurants must be aware of. Regulations for restaurants will include hygiene‚ health‚ and food standards. Restaurants must have certain licenses and permits for certain features that are served such as alcohol. E – Economic In the United States there are always economic trends for every
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INTRODUCTION: This case involves a suspicious incident of a male Hispanic being chased by two other male Hispanics inside of a restaurant. A burgundy SUV was also reportedly involved in the incident. EVIDENCE: Photos were taken of the Suspect #1 and Suspect #2 that were identified on Painter Street and Summit Avenue. INVESTIGATION: On 12-23-15 at about 1612 hours‚ Officer Cass #0044 and I were dispatched to 181 E. Orange Grove Bl.‚ "Pasadena Fish Market and Restaurant” for a suspicious circumstances
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questions are asking about and set a direction‚ so that we write on the right path and this take up 2 days. At the same time‚ we visit KFC which is located at Genting Klang and capture some photos inside as a reference for later activities. Since the restaurant is only nearby‚ we plan to use 3 days to finish it because drafting its layout out cost us a lot of time. After activity A‚ we will start to run activity C‚ distribute the works to everyone to make sure there is no free rider and also do the assignment
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng‚ China’s northern capital during the first
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Owen Jones May 13th‚ 2014 Mr. Heffernan Y2 History The Italian Campaign In January 19431‚ Allied leaders gathered at the Casablanca Conference. After long meetings‚ they determined that after they had gained all of North Africa‚ the next step would be to rid the Axis forces from the Mediterranean. The largest target was Italy. The Allied leadership named this operation the Italian Campaign. The goal was to get Italy out of the war and to draw German troops away from the Allied advance through
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INTRODUCTION Anglo-Italian cultural contacts are rather unlike that of most languages that exerted influence on English. Whereas English had to struggle for power with the likes of French and Latin in order to keep its linguistic power and integrity‚ its relationship with Italian has always been less antagonistic and less aggressive. Though Italian borrowings in English are not so numerous they have highlighted the important role the Italian language and culture has had in the English world. The
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The Renaissance‚ as defined in Merriam-Webster=s dictionary‚ is the transitional movement in Europe between medieval and modern times beginning in the 14th century in Italy‚ lasting into the 17th century‚ and marked by a humanistic revival of classical influence expressed in a flowering of the arts and literature and by the beginnings of modern science. Many dramatic changes occurred during this time in the fields of philosophy‚ literature‚ and art. New emphasis was placed on enjoying life and the
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Star Restaurant www.starrestaurant.com Table of Content Introduction. 3 Developing a Concept 3 Feasibility study 4 Location: 4 Market: 4 Competition: 4 Trends of locality: 5 Business Plan 7 Restaurant concept description: 7 Market Study 7 Management team 8 Organizational Chart 9 Detailed cost of Restaurant 9 Source of finance 11 Operation strategy 11 Marketing strategy 11 Production plan 12 Service plan 12 Customer services 13 Types of menu 13 Business design and layout
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