What Is Quality Management Definitions of Quality - Quality is “Fitness for Purpose” - Quality is “Doing it right the first time and every time” - Quality is “The Degree to which the design specifications for a product or service are appropriate to its function and use‚ and the degree to which a product or service conforms to its design specifications”. A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”
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CONTENTS AT A GLANCE Topic Page Product: The Pizza 3 Pizza Defined 3 Varieties in Pizza 3 Product Development: The Pizza 4 Ingredients and Varieties Selection 4 Quality Function Deployment 5 What’s QFD? 5 House of Quality 6 House of Quality of Pizza 9 Identify the customer wants 9 Identify how the product will satisfy the customer’s wants 10 Identify relations between our “hows” 12 Develop importance ratings 13 Evaluate competing products 14 Determine the
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TIM 105: MOT I: Homework 5: Quality Function Deployment (QFD) / House of Quality (HOQ)‚ FAST ------------------------------------------------------------------------------------------------------------ Reading: U&E‚ PD&D‚ 4th Edition‚ Chapters 4 (Identifying Customer Needs); Chapter 5 (Product Specifications); Chapter 6 (Concept Generation)‚ Chapter 16 (Managing Projects) ------------------------------------------------------------------------------------------------------------ Homework Problems
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National Awards | Given By: | Criteria | Website | Acclaim Award | American Medical Group Association | Recognizes quality improvement efforts led by physician directed organizations that measurably improve health outcomes and the quality of life of for patients. | www.amga.org | Akao Prize | Administered by the Quality Function Deployment (QFD) Institute | Following the processes used for the Deming Prize. Awarded to the individuals for expertise in practice and dissemination of the QFD method
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Thai Pantene Ad: You Can Shine Yesterday‚ I saw an impressive video posted by my friend on Facebook. It’s a Thai Pantene commercial about a deaf and mute girl who plays the violin. At first‚ I didn’t know that it was actually a shampoo commercial because it’s quite long (4:30) and looks more like a movie trailer. A lot of people was inspired by the advertisement while a few contradicted it. I‚ for one was captivated by the video but I have to admit that the advertisement failed in so many levels
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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Summary quality and safety in health care Chapter 1: science and knowledge foundation Two notable contributions to the industry from the Journal of American Medical Association: 1. Assessment of the state of quality serious and widespread quality problems 2. Categorization of three defects: a. Underuse: many scientifically sound practices are not used as often as they should be b. Overuse: can be seen in areas such as imaging studies for diagnosis in acute asymptomatic low back pain or
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Quality Improvement: Measuring Consumer Satisfaction Bonnie Forward HCA375 Continuous Quality Monitoring & Accreditation Instructor: Paula Arceneaux October 17‚ 2011 The determining factor for providing a dynamic‚ ongoing relationship between your patients/clients and your healthcare facility‚ making certain your patients/clients come back to you for additional services‚ and encouraging affirmative word-of-mouth referrals from previous patients is consumer satisfaction. A noteworthy
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Water Quality and Human Health in Southern Africa: Application to Scenarios to Zimbabwe Tarirai Manyevere A Dissertation Presented in Partial Fulfillment of the Requirements for the Degree MSc in Enviromental Sciences(Pollution and Monitoring) Brunel University(United Kingdom) 2010 ABSTRACT Parsons and Tredoux (1995) in their research noted that water quality requirement for a particular use plays an important role in the management
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Quality Management Assessment Summary Stephanie Webb University of Phoenix March 8‚ 2011 HCS/451 Quality Management Assessment Summary Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations (McLaughlin‚ & Kaluzny‚ 2006). Quality management in healthcare has evolved over the year to address increased demands from consumers related to the quality of care and services‚ as well as to address
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