Abstract The study was conducted to examine the difference of service quality of the cafes at University Kuala Lumpur (UniKL)‚ Malaysian Institute of Industrial Technology (MITEC) campus using a sample of 29 usable questionnaires gathered from bachelor and diploma students of UniKL MITEC itself. The outcomes of hierarchical regression analysis showed six important findings; the price of the food for both cafes‚ the foods taste‚ the cleanliness of the cafes‚ worker attitude with the customer‚
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Air pollution in Hong Kong is often so bad that it is impossible to see across Victoria Harbor due to all the haze and smog. The government did endeavor to modify the air quality but‚ sadly‚ it still deteriorates continually. Even worse‚ the Air Pollution Index recently hit a record high‚ which suggests that the air quality in Hong Kong is far lower than the international standard. It all shows that air pollution is just a growing problem and I’m writing to raise several concerns about air pollution
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highlighted in this study since we can’t produce what we can’t measure‚ as a result it will then focus on the overall performance through monitoring and continuous assessment to ensure a quality of service to students. In addition‚ according to (Sallis‚ 2002:1) there are several aspects that should be featured to achieve quality in education‚ it includes the following: • The use of the latest technology • Authentic examination results • Magnificent lectures • Challenging and well-balanced curriculum • Strong
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Q4. What can Mattel do to enhance product quality? As mentioned in the article‚ one of the contributing reasons to the recalls of Mattel’s toys was due to insufficient quality controls. Product quality starts from the product development and design stages of an industry. Mattel has research and development centre where the designs and developments of its products is done in its headquarters in California‚ USA. Most of the recalls of Mattel products in 2007 were due to the design fault‚ excessive
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How to Write Quality Management System Documents By M.L. Browne‚ eHow Contributor * * * * Print this article Related Searches: * QMS Software * Narrative Writing Lessons Quality Management System Documentation Documentation is at the heart of every company’s quality management system (QMS). The creation‚ approval‚ effectivity‚ revision control and auditing of the QMS documents provide the company with a road map for continuous process improvement‚ increased
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Unit 5: Maintaining quality standards in the health sector Assessment You should use this file to complete your Assessment. How to complete and send your Assessment Save a copy of this document‚ either onto your computer or USB drive. Work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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Service Quality and Its Implications for Future Research The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers‚ quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions
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and any other service provider visible elements. Researchers such as Czepiel et al 1990 believe that the quality of the interaction between customers and service providers during the service encounter is important because it is at this level where customers judge the services provided to them. It can therefore be argued that to a greater extent the service encounter determines the quality of the service on offer both positively and negatively when analysing the interaction between service employees
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APPLICATION OF QUALITY GAP MODEL TO MEASURE QUALITY OF PHARMACISTS SERVICE IN RETAIL PHARMA SETTINGS Introduction Pharmaceutical market in India is about $ 11.1 billion growing at the rate of 17.6% and expected to reach $20 billion (Rs. 88‚820 crore) by 2015.India’s pharma market is 13th largest in terms of the value and 4th largest in terms of the volume. Currently only 1%-3% of the pharma retail is in the organized sector. The size of India’s pharmacy retail market is estimated at $4.5 billion
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