Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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Assignment 3: Factors That Contribute to Suicide Among Students Afiqah Zainal Abidin B1100446 Department of Psychology PSY 113 Mr. Kenneth Phun Suicide is an act or gesture of self-infliction with the intention to take one’s own life (Mazza‚ 2006). Mazza (2006) suicidal behavior theory includes three stages. The first is suicidal ideation‚ which it is the thoughts of suicides by the individual to a more critical condition of suicide behavior (Mazza‚ 2006). The second is suicidal intent
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McGregor’s Theory X and Y Theory X and Theory Y are theories of human motivation created and developed by Douglas McGregor at the MIT Sloan School of Management in the 1960’s. Theory X and Theory Y have to do with the perceptions managers hold on their employees‚ not the way they generally behave. It is attitude not attributes. Theory X • Manager’s/ Management’s assumptions – • Management assumes employees is inherently lazy‚ will avoid work and they inherently dislike work. • Due to this management
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are different types of parenting styles and these parenting styles will affect a child’s behavior and upbringing. As we know‚ there are three types of parenting styles they are authoritative‚ authoritarian and laissez fair. Each of these parenting styles has a different outcome towards a child’s behavior and personality. Authoritative style refers to a more balance ground between being too strict and granting too much of freedom (Dewar‚ 2010). Meanwhile‚ authoritarian style is demanding but not nurturing
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A career is different from a regular job because a regular job is mainly a way to earn money. However‚ a career is a lifelong occupation which offers financial security‚ and also numerous opportunities for us to improve ourselves. Choosing a career is an unavoidable decision for anyone who wants to pursue his or her tertiary education. Therefore‚ it is very important to consider several factors carefully when choosing a career. In this article‚ we will look at four crucial factors to consider when
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Socio-environmental Influences on Career Choices of Novice Undergraduates in Malaysia. Tanuj Patmanathan a/l Mahesan B0800604 PSY 313 Department of Psychology Faculty of Behavioural Sciences HELP University Thesis submitted on this August 2nd in the year 2013 in partial fulfilment for the Degree of Bachelor of Psychology HELP University Department of Psychology Declaration I declare that this thesis is my original work; and to the best of my knowledge it does not contain any materials
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A STUDY ON MOTIVATIONAL FACTORS INFLUENCING WORK PLACE BEHAVIOUR OF EMPLOYEES CHAPTERS CHAPTER. NO. NAME OF THE CHAPTER ABSTRACT ACKNOWLEDGEMENT LIST OF TABLES LIST OF FIGURES 1 INTRODUCTION 1.1 INDUSTRY PROFILE 1.2 COMPANY PROFILE 1.3 OBJECTIVE OF THE STUDY 1.4 NEED FOR THE STUDY 1.5 SCOPE OF STUDY 1.6 LIMITATIONS OF THE STUDY 2 REVIEW OF LITERATURE 2.1 Theoretical Review 2.2 Research Review 2.3 Research Hypothesis 3 RESEARCH METHODOLOGY
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A Pro-Choice Student Opinion on Abortion Abortion is a controversial ‘hot-button’ topic that is on the minds of many politicians‚ politicos and citizens around the world. There are just as many conflicting opinions and views as there are people debating them‚ but what the arguments boil down to is: Pro-Life or Pro-Choice? Whatever the circumstances may be‚ it is in my humble opinion that the decision on abortion should be left up to the mother. I believe that abortion is a right of the mother
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Factors Affecting Pupils Involvement to MTAP DepEd Saturday Mathematics Program In Partial Fulfillment for the Requirements in Research 1 Submitted by: VINCENT N. SALAZAR District of Alfonso Submitted to: DR. ADELA J. RUIZ Professor in Research 1 Acknowledgements The researcher wishes to extend his sincerest gratitude to the following personalities who share time and efforts to the success of this action research. To
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is our common ground‚ a universal experience. James A. Beard Introduction This report aims to identify what are they key aspects that influence customer‘s restaurant choice. From a number of researchers (Auty‚ 1992; Namkung & Jang‚ 2007; Sulek & Hensley‚ 2004) it emerged that food quality was rated as the most influencing factor affecting consumer’s restaurant selection behaviour. Nevertheless‚ service quality was discovered to be a secondary aspect over decision‚ despite the fact that it is was
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