1. Using at least two different tools‚ analyze the data and present your conclusions. Using the Pareto Chart‚ the number of times all items were graded with the lowest rating “E” was plotted. Based on this chart and on the 80-20 principle‚ the top 3 items namely Speed of service‚ Printed Program‚ and Seating were causing the rest of the complaints on the rest of the items. Cumulative Frequency Speed of Service Printed Program Seating Entertainment Traffic Pricing Parking Prices Season Ticket Plans
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Pluralism and Elite Theory “Pluralism is the view that politics and decision making are located mostly in the framework of the government‚ but that many nongovernmental groups use their resources to exert influence”. Pluralists put forward the idea that power is not a physical quality that people have or do not have‚ but yet it flows from a variety of sources. It is the thought that people become powerful from ownership or controlling resources. “Malcolm X‚ for example‚ was certainly not a rich
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Vilfredo Pareto created a mathematical formula to describe the unequal distribution of wealth in his country‚ observing that twenty percent of the people owned eighty percent of the wealth. In the late 1940s‚ Dr. Joseph M. Juran inaccurately attributed the 80/20 Rule to Pareto‚ calling it Pareto’s Principle. While it may be misnamed‚ Pareto’s Principle or Pareto’s Law as it is sometimes called‚ can be a very effective tool to help you manage effectively. Where It Came From After Pareto made his
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Operations Management • Processes that Make Money for Company – – – – Producing Quality Product Selling Product Delivering the Product Collecting Payment for Product Create Sell Deliver Collect $ The CHITA Program Operations Management • Common direction for Operations: • Continuous Process Improvement – Top down dictated – Shortest path to long term income growth – Jerky‚ trial and error approach – Make part of company culture – Frequently changing
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Review Questions Chapter 2: What is a business case? How does a business case affect an IT project? A business plan that forecasts costs and revenues for a particular project over several years‚ especially to attract financing. It affects because it would say whether the IT project is good enough to go or should it be abandoned. So for any company can save money. What is a SWOT analysis and why is it important? A SWOT analysis is to study any factor affecting any company and
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THE PARETO PRINCIPLE: ITS USE AND ABUSE Robert Sanders Vilfredo Pareto was a late nineteenth-century economist/sociologist who first noted and re- ported his observation that about 80 percent of wealth was concentrated in about 20 percent of a population. This is the basis for what we now call the Pareto Principle. J. M. Juran‚ one of the foremost practitioners of statistical quality control‚ claims credit for giving the Pareto principle its name. Juran’s Pareto Principle is sometimes known as
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Pareto Analysis Using the 80:20 Rule to Prioritize Imagine that you’ve just stepped into a new role as head of department. Unsurprisingly‚ you’ve inherited a whole host of problems that need your attention. Ideally‚ you want to focus your attention on fixing the most important problems. But how do you decide which problems you need to deal with first? And are some problems caused by the same underlying issue? Pareto Analysis is a simple technique for prioritizing possible changes by identifying
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175 170 150 118 115 95 55 55 41 35 1009 Seating Speed of Service Printed Program Concession Prices Traffic Season Ticket Plans Parking Entertainment Ticket Pricing Selection of Foods Total Pareto Chart 200 180 160 140 120 100 80 60 40 20 0 The Pareto Chart was used to analyze TQM. Calculating the number of complaints receiving a bad grade (C‚ D‚ or E) and calcu was of the total complaints. This gives Southwestern data as to what issues are most prevalent among
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7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
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Part Two: 1. The Kano model is a tool that can be used to prioritize the Critical to Quality characteristics‚ as defined by the Voice of the Customer The three categories identified by the Kano model are: Must Be: The quailty characteristic must be present or the customer will go elsewhere. Performance: The better we are at meeting these needs‚ the happier the customer is. Delighter: Those qualities that the customer was not expecting but received as a bonus The First Step for Creating
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