BA9203 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 UNIT I INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming‚ Juran Crosby‚ Masaaki
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Garrison 13e Practice Exam – Chapter 3 Print these pages. Answer each of the following questions‚ explaining your answers or showing your work‚ as appropriate‚ and then compare your solutions to those provided at the end of the practice exam. 1. Closet Depot‚ Inc. had the following estimated costs for next year: Sales commissions $600‚000 Direct labor 440‚000 Salary of production supervisor 280‚000 Rent on factory equipment 128‚000 Direct materials 120‚000 Advertising expense
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Interpreting Your Data Plots Although basic trends in your data can sometimes be estimated by simply looking at the data points on your scatter plots‚ quantitative measures of the effects you are studying can only be determined by fitting a curve to your data. Curve fitting involves producing a statistically derived best-fit line of data points on the graph; not a hand-drawn or estimated line connecting data points. Once you have plotted your data‚ a Plot # tab will appear at the top of the
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frustrated by the phenomenon of shoppers using smartphones to comparison shop in their stores‚ Macy’s “Backstage Pass Program” actually encourages users to access product information and promotional videos using QR codes and short message service (SMS). 3. Throughout Macy’s stores‚ special displays encourage shoppers to view promotional videos and access product information using their smart phones or other mobile devices. This type of in-store promotion is called a mobile display strategy. 4. Throughout
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Case 5: P&G Japan: The SK-II Globalization Project Questions: 1. As Paolo DeCesare‚ what factors do you need to consider before deciding what to recommend in your SK-II presentation to the global leadership team (GLT)? What kind of analysis will you need to do in preparing for that meeting? There are many factors that need to be considered when deciding recommendations to the GLT of SK-II: Political: Tariff (ex: China government took 35% to 40% import tariff on SK-II) Economic: The economic scale
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Airstar is a company which produces‚ refurbishes and renovates spare parts for previously owned aircrafts. Since the unexpected death of the founder a few years back it has been facing many challenges and unanticipated changes. One of the main challenges now facing Airstar is the intense competition from similar companies in the industry which offer analogous services such as General Electric and Pratt & Whitney. The company has always maintained a good reputation for its excellent quality‚ safety
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Corona Extra Corona Extra is the leading brand in the domestic market‚ the number one imported beer in the United States and the fourth most valuable brand in the world‚ is the best-selling Mexican beer in the world‚ beer‚ and their marketing is focused on a market for relaxing and looking for refreshment and that why their slogan says “Miles Away From Ordinary” That’s Corona its so easy to drink‚ they made a clear‚ see-through bottle Because when you ’use only the finest ingredients‚ you
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Transcript of A compare and contrast between The Crucible‚ The Scarlet Letter‚ and how society influenced the stories by: Lacey Henke‚ Andre johnson‚ Matthew Bellafaire‚ and Dominica Hintz A compare and contrast between the characters of The Crucible and The Scarlet Letter: based on the political views from the fifties and McCarthyism‚ The Scarlet Letter tells of a young Hester Prynne. Her much older husband sent her ahead to America while he remained in England. There‚ she encountered (and fell
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emphasizes that they are professional by writing “プロ” with bigger font. People who take the dominant position will believe in it‚ but those who take the negotiated position or opposition position will doubt it or even think they are showing off. Secondly‚ part of the poster’s background is quite dark. The tall dark buildings show Sagawa Express has working experience in big cities. Using black horses is a very creative idea‚ because comparing with cars; horses can run quickly and much more flexibly. However
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moment which is intended to terminate the career of my public life‚ my feelings do not permit me to suspend the deep acknowledgment of that debt of gratitude which I owe to my beloved country for the many honors it has conferred upon me; still more for the steadfast confidence with which it has supported me; and for the opportunities I have thence enjoyed of manifesting my inviolable attachment‚ by services faithful and persevering‚ though in usefulness unequal to my zeal. If benefits have resulted
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