Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
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1 1. “Quality is a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi‚ 2013) 2. The total quality approach is as follows: “Total quality consists of the continual improvement of people‚ processes‚ products (including services)‚ and environments. With total quality anything and everything that affects quality is a target for continual improvement. When the total quality concept
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SUPPLIER RELIABILITY The components of supplier reliability cover both response time and quality. The more often a supplier is unreliable‚ the greater is the tendency for its customers to hold more safety inventory to compensate for supplier incompetence. By changing suppliers or improving existing supplier reliability‚ a business can reduce its safety inventory levels in the knowledge that the supplier can support the business efficiently. The main variables are as follows: • Response time
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Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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Four season hotel is the hotel which has top of the quality service among the entire famous hotel. Besides that‚ four season hotel also won a lot of an award due to their quality of service. However‚ four season hotel can be success also can be due to their golden rule which make sure the hotel staff to treat the hotel guests with courtesy and intelligence. Besides that‚ the golden rule also was meant to the employers which also treat the employees fairly and also treat them in humanity. This golden
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ACCOUNTING: COMPANY REPORT ON SNAGS LTD Prepared for: Management of Snags Ltd Table of Contents Executive Summary 3 Introduction 4 Ratio Analysis 5 Return on Equity Ratio 6 Return on Assets Ratio 6 Asset Turnover Ratio 7 Inventory Turnover Ratio 7 Account Receivables Turnover Ratio 8 Gross Profit Margin 9 Net Profit Margin 9 Current Ratio 10 Gearing Ratio (Debt to Equity Ratio) 11 Profitability 11 Liquidity 11 Efficiency 12 Capital Structure
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THE APPLICATION OF VALUE CHAIN ANALYSIS IN THE MANUFACTURING COMPANIES: A SURVEY OF QUOTED MANUFACTURING FIRMS IN NIGERIA BY AZUBUIKE VERA M.U. DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF ABUJA e- mail _ veraiswaiting4u@yahoo.com ABSTRACT The United Nations International Trade Laws (The UNCITRAL Model) which replaced the old law of trade and tariff‚ emphasizes high quality goods‚ works and services‚ economy and efficiency‚ in order words‚ value for money. The aim of the paper is to
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(action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance. By Carlo Giovanni Conti A DISSERTATION Submitted to The University of Liverpool in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION A Dissertation entitled The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance
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committed and involved management to provide long-term top-to-bottom organizational support. 2.Unwavering focus on the customer‚ both internally and externally. 3.Effective involvement and utilization of the entire work force. 4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process. These concepts outline an excellent way to operate a business organization: 1. Management must participate
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RiordanManufacturingAccounting Systems‚ Part II Business Systems I/BSA 500 November 19‚ 2012 LiseHautzinger Riordan Manufacturing Accounting Systems‚ Part II Comprehensive accounting systems and practices assist companies in monitoring cash flow expenses and investments as well as identify new sources of income. Riordan Manufacturing’s current accounting system lacks consistency across multiple locations and basic accounting modules. Each location has a closed system and
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