The current issue and full text archive of this journal is available at www.emeraldinsight.com/1463-5771.htm BIJ 13‚1/2 SWOT analysis for Air China performance and its experience with quality A.M. Ahmed The European Centre for Total Quality Management‚ University of Bradford School of Management‚ Bradford‚ UK 160 M. Zairi e-TQM College‚ Dubai‚ UAE‚ and K.S. Almarri The European Centre for Total Quality Management‚ University of Bradford School of Management‚ Bradford‚ UK Abstract
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before they could deplane their passengers. All the food‚ water and drinks were used up after two or three hours of waiting on the taxiways. There were infants as well as old people onboard‚ which made the situation even critical. The lavatories were out of function as the maximum capacity had been reached. The temperature was around 20s outside the plane‚ which meant that it was impossible to open the emergency door to deplane the passengers. Some of the passengers were fed up by the conditions and
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nation from terrorist like threats‚ to keep passengers and our nation safe‚ and ultimately shorted the time it takes to go though the airports. One of the many things on the news recently is the new TSA‚ Transportation Security Administration‚ procedures in the nation’s airports. Recently the TSA announced that they would be stepping up security measures just in time for the holiday season. They are adding new X-ray scanners to major airports and‚ if passengers do not what to go through the scanner‚ full
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Information Financial Information Urbanized Area (UZA) Statistics - 2000 Census Poughkeepsie-Newburgh‚ NY-NJ Square Miles 327 Population 423‚566 Population Ranking out of 465 UZAs 89 Other UZAs Served 457 Service Consumption Annual Passenger Miles Annual Unlinked Trips Average Weekday Unlinked Trips Average Saturday Unlinked Trips Average Sunday Unlinked Trips 3‚791‚114 342‚417 1‚316 220 73 Service Area Statistics Square Miles Population Service Supplied Annual Vehicle
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image of Indian Airlines as compared to its counterparts To find out the required information primary data was collected through self-administeredquestionnaire for the passengers and travel agents and secondary data from library and theinternet. A sample size of 200 was taken including 150 passengers and 50 travel agents. The passengers and travel agents felt that private airlines were better in certain service factors. They also could identify a change in Indian Airlines‚ after the arrival of private
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Question 4 13 Appendix 1 13 Appendix 2 19 Question 1 There are several possible factors that seem more relevant to be as a cost diver to estimate Delta’s salaries: * Available Ton Miles * Number of Departures(thousand) * Revenue Passenger Miles * Revenue Ton Miles * Revenue Miles scheduled Salary cost for Delta consists of the payment to flight attendants and pilots so it can be determined by the hours flown. The miles and the time flown are correlated so between these cost
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the salvation for most airlines has been to stick passengers with fees‚ reservation changes‚ bags‚ food‚ movie and headset to name a few. None of it‚ however‚ went to Southwest Airlines two and a half years ago the Dallas Texas based carrier decided to defy industry convention and handle bags and tickets changes for free. In the end by refusing to nickel and dime customers‚ Southwest added two percentage points of market share‚ increased passenger loads by 10% and brought in $2 billion in annual
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the government relaxed the rules. American Airlines (AA) was the first to use basic revenue management techniques‚ offering dynamic pricing in shape of discounted fares to passengers who booked early‚ incentivizing customers by reserving seats for higher paying customers‚ and overbooking seats in the knowledge that some passengers would cancel at the last moment and that others would fail to show up. AA pioneered the revenue management system and reaped the rewards of being one of the first movers
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receptionist who issues receipts at every station. The services offered include; Booking Issue of receipts after payment Customer service Keeping tabs on the goods brought in and the ones destined for transportation Waiting bays that allow guests/passenger to rest as they wait for train that are yet to arrive. Presence of cafeteria offers for diet meals. Presence of concourses at given train stations that offer for connection of routes. In terms of size‚ the smallest stations are the ones mostly located
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air flight‚ passengers often use entertainment system to enjoy the journey. However‚ the traditional personal headsets device used with flight entertainment system came out some cumbersome due to vary inconvenience. This proposal is to propose a solution of current sound system problem occurred in aircrafts‚ it will make passengers be more convenient‚ the system which is going to be proposed is called directional sound system. Problem and solution For instance‚ when one passenger needs to get
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