1. SYNOPSIS PROJECT SYNOPSIS This System will be a combination of smaller modules such as Admin‚ Doctor‚ Reception and Patient which will be interlinked.These modules further will contain sub routine modules. The system is specially aimed at catering to the needs of hospitals currently not having any such systems or has over grown their needs over a course of time. Current systems work according to the standard guidelines
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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Improving Patient Experience Outline Introduction: One of the most crucial responsibilities of the CEO in a hospital is to ensure that each patient is receiving the best medical care that the hospital can provide. In order to do that‚ hospitals need to incorporate business initiatives into their setting so they can gain loyal customers. Thesis‚ or main claim: Using the Net Promoter System or NPS in a hospital setting can drastically improve the overall patient experience because of the useful
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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Journal/Periodical Assignment Carey Brox‚ HCA 402 June 7‚ 2013 2013 Joint Commission National Patient Safety Goals for Hospitals The safety goals outlined for hospitals are intended to stimulate greater awareness of the elements of vulnerability or risk associated between patient and worker. Ultimately‚ patient safety‚ worker health and safe practice methods can have a positive influence on saving lives‚ reducing risk and controlling costs. The goals attempt to outline a uniform standard
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communications regulations and statutes. Table 1 Effects of Hospital Care Environment on Patient Mortality and Nurse Outcomes. Aiken‚ Linda; PhD‚ RN; Clarke‚ Sean; PhD‚ RN; Sloane‚ Douglas; Lake‚ Eileen; PhD‚ RN; Cheney‚ Timothy Journal of Nursing Administration. 38(5):223-229‚ May 2008. DOI: 10.1097/01.NNA.0000312773.42352.d7 Table 1 . Properties of the Hospital-Level Practice Environment Scale of the Nursing Work Index Subscales Used to Classify Hospitals as Better‚ Mixed‚ or Poor Care Environments (N =
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otherwise referenced‚ as defined by the NTU policy on plagiarism. I have read the NTU Honour Code and Pledge. http://www.ntu.edu.sg/home/yclai/ Signed……………… ………………. Date 22nd February 2013 R1 A short stint doing part-time at a public hospital
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actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the line of visibility for the users‚ but are fundamental for the service. Chosen Service - Hospital Industry Visited Service Business – Jawaharlal Nehru Medical College Healthcare/Hospital Sector Healthcare‚ which is a US$ 35 billion industry in India‚ is expected to reach over US$ 75 billion by 2012 and US$ 150 billion by 2017 according to Technopak Advisors in their report - ’India Healthcare
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The existence of healing hospitals is not a new ideology. “Historically‚ hospitals were often founded and funded by religious orders” (Encyclopedia Britannica‚ 2014). Hospitals of yesteryear were built on the premise of healing and fulfilled several of the requirements of institutions established for healing. As early as 4000 B. C. many religions identified and associated some of their deities with healing powers. However‚ the modern concept of hospitals dates from 331 C E‚ when Roman emperor
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Job satisfaction of nursing staff: integrative review ABSTRACT Job satisfaction consists of a feeling of wellbeing‚ resulting from the interaction of several occupational aspects‚ and may influence the worker’s relationship with the organization‚ clients and family. Hence‚ it becomes important for the quality of nursing care to reflect on this topic in depth. Therefore‚ this study aimed to examine the scientific evidence related to job satisfaction in Brazilian nursing. An integrative literature
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