Without customer satisfaction any business will ultimately fail. Any organisation also needs to have ways of keeping in touch with how customers perceive its performance‚ that is‚ how well they think the organisation has met their requirements. ISO 9001:2008 places much emphasis on customer focus. Organisations can obtain customer needs through surveys and the surveys are normally conducted by an ISO auditor. Conducting a survey is a form of documentation. In fact customer needs can be obtained in many
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Current Ratios: (Difference between current assets and current liabilities) * Acid – Test Ratios: (Current asset less inventories to current liabilities) CURRENT RATIO Current Ratio = Current Assets /Current Liabilities | | 2010 $000 | 2009$000 | Current Assets | 89‚725 | 67‚653 | Current Liabilities | 82‚832 | 59‚320 | | 1.1: 1 | 1.2 : 1 | The ratio indicates the company (BP) has more current assets than liabilities. Different industries have different level of expected liquidity
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“Compare and Contrast Enrolment Problems at TUP Manila for School year: 2009-2012” Introduction Nowadays the students are becoming aware and aware of the kind and quality of enrolment that they experienced since the first time that they enrol at a certain school. Impression of the students with that school last until they graduated. This challenges the administration of the school to perform or to evaluate things‚ especially the common problems that they had on their enrolment system. Background
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Case 1: Nintendo’s Strategy in 2009: The ongoing battle with Microsoft and Sony 1. In the video game world the most important Key Success Factor are the technological and the manufacturing related KSFs. Each generation of gaming system offered new technological advances‚ Nintendo was the first to bring out optical disk‚ which all manufactures adopted‚ Sega brought the breakthrough of Internet gaming. Sony combined gaming and the movie industry in one system and Microsoft created an online gaming
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Case question 1: What are the chief elements of the strategy that Whole Foods Market is pursuing? Whole Food’s chief elements of the strategy are to establish the company as a market leader of natural and organic super markets by differentiating its offering with highest quality naturally preserved food to the world market and become an international brand in every community. However the company is also determined to establish unique value chain activity by recruiting specialized and knowledgeable
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| Personal and/or religious experience is particularly revealing for developing a fuller understanding or ourselves and/God? (35) Examine and comment on this claim with reference to the topic you have investigated? (15) “There is no single thing that can be bottled and neatly labelled as a religious experience”-Harvey. A religious experience is an outward encounter with something divine also known as God. This experience is set apart from any other experience as it is based on religious
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IN THE TRANSITION FROM FOREIGN LANGUAGE LEARNING TO FOREIGN LANGUAGE TEACHING Phan Vu Binh Minh - Dip12A27 Ho Chi Minh City Open University Abstract The below critique gives some comments on the journal of Benson & Huang (2008): “autonomy in the transition from foreign language learning and foreign language teaching”. Three major phases in the journal‚ teacher roles in autonomous learning project‚ teacher autonomy as a professional attribute and teacher autonomy as professional
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IN THE TRANSITION FROM FOREIGN LANGUAGE LEARNING TO FOREIGN LANGUAGE TEACHING Phan Vu Binh Minh - Dip12A27 Ho Chi Minh City Open University Abstract The below critique gives some comments on the journal of Benson & Huang (2008): “autonomy in the transition from foreign language learning and foreign language teaching”. Three major phases in the journal‚ teacher roles in autonomous learning project‚ teacher autonomy as a professional attribute and teacher autonomy as professional
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GCSE History – Schools History Project - A guide to what to expect in June 2009. The idea of this booklet is to help you prepare for your exams in June‚ by explaining what topics you need to look at‚ which need most preparation and what type of questions you can expect to answer. Firstly you need to know that the exam papers are now marked online and so you need to ensure your work is neat and easy to read. There are two exams. Exam 1 is now divided into two papers. Confusingly they’re
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internal environment is compatible with their external environment (Bartol I. 2008‚ p.76). Environmental assessment effectively prepares organizations to acclimatize to environmental uncertainty‚ minimizing the undesirable forces. This assessment is vital in developing and understanding the external processes‚ such as forces in technological‚ economical‚ legal-political‚ sociocultural and international elements (Bartol I‚ 2008‚ p.77).. This essay will outline the importance of each element and will indicate
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