“Strategic issues in customer relationship management (CRM) implementation” Business process management journal Capricorn Ventis. 2009. “CMAT model explained” [Online] Available at: http://www.crm.ie/pdf/datasheets/CMAT/CMAT_Process_explained_CVL.pdf [Accessed on: 2009/10/17] Chen. Injazz. Popovich. Karen. 2003. Understanding customer relationship Management. People Process and Technology Davids. M. 1999. “How to avoid the 10 Biggest Mistakes in CRM” Journal of Business Strategy‚ November / December
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Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM ...................................................................................................... 4 CRM and Social Media: Maximizing Deeper Customer Relationships ........................................... 5 How social media is changing CRM...................................................
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Bataan Primary Arsenal "Kalusugan" Hospital Lamao‚ Limay Dr. Carolina Banzon Medical Director Dr. Wynne Gubuan Medical Director Dr. Alberto de Leon Medical Director Dr. Barbara Reyes Medical Director 25 beds Bagac Medicare And Community Hosp. Jose C. Payumo Jr. Memorial Hospital Orani District Hospital Bgy. A. Ricardo‚ Bagac 15 beds San Ramon‚ Dinalupihan 50 beds Ma. Fe Subdiv.‚ Orani 45 beds Balanga City Primary Bataan Doctor’s Hospital Dona Francisca Subd. (047) 237-2009
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K507–Enterprise Resource Planning – 2008 Fall – ERP Project Comparative analysis of ERP vendors: SAP‚ Oracle‚ and Microsoft Koenraad Adams‚ Eric Piazzoni‚ and In-Saeng Suh koenraadadams@hotmail.com‚ ericpz@gmail.com‚ isuh@iusb.edu Abstract This is a study of the comparative analysis on the enterprise resources planning (ERP) vendors‚ SAP‚ Oracle‚ and Microsoft. We research on functionalities‚ cost‚ features‚ and target market for each vendor. Keywords: ERP‚ SAP‚ Oracle‚ Microsoft‚ SME 1 School
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International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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higher than other destination spas‚ but there are signs of increasing competition. Day spas are aligning themselves with medical professional and offered services in nutrition‚ homeopathy‚ physical therapy and general medical practice. Also some hospitals were starting to provide spa treatments and wellness centers with nutritionists. Canyon Ranch is now faced with questions as to how to grow the business while maintaining the fundamental characteristics of Canyon Ranch. From an IT standpoint‚
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ERP Implementation for Steel Industry | Critical Success Factors and SAP ASAP | | Contents Introduction 3 About SAP 3 Literature Review 4 ASAP Methodology 4 Critical Success Factors 5 Analyzing SAP ERP ’s success in Steel Industry 8 Case Study: Tata Steel 8 Case Study: Jindal Stainless Ltd. 15 Conclusion 17 References 18 Introduction In order to eliminate the problems associated with legacy systems‚ a new breed of software systems‚ called Enterprise Resource Planning
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TS Group ERP Systems Decision Dale Hogeland Walden University July 17‚ 2011 Abstract This paper is an attempt to understand why TS Group chose JDE over SAP‚ SYSPRO‚ and Microsoft Dynamics. Within this paper all four ERP products (JDE‚ SAP‚ SYSPRO and Microsoft Dynamics) are evaluated for their strengths and weaknesses. From this evaluation a hypothesis is made as to why TS Group preferred the JDE ERP system. Considering any consultants available for these products‚ an argument is presented
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CRM AT THE TIP OF SPEAR [pic] By Fahad Malik CRM - AT THE TIP OF THE SPEAR Introduction Military flying differs considerably from commercial aviation due to the special circumstances and restrictions involved. Military discipline revolves around utter obedience whereas CRM aims to foster a culture with encouraging the freedom to respectfully question authority. The primary goal of CRM is enhanced situational awareness‚ self awareness‚ leadership‚ assertiveness‚ decision
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spiritual healing processes. Hospitals focus has shifted recently in that they no longer just treat ailments‚ but instead hospitals are starting to focus on the healing of the person as a whole (physically‚ mentally‚ and spiritually). This paper will address the healing components of a healing hospital and the challenges that form when a healing environment is created. Hospitals have been thought of as places to cure disease‚ but now new ideas are emerging about how hospitals should be‚ and how they
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