Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 7 Risk and Return Recap - Expected Return and Standard Deviation for single asset and 2-asset Portfolio Probability Return(A) Return(B) Good 0.3 - 0.05 -0.10 OK 0.4 0.10 0.15 Poor 0.3 0.20 Portfolio 0.30 E(R) 8.5% Covariance 0.014177 15.68% 11.91% 0.0153 Corr. 0.0246 9.76% S.D. 10.25% 0.009525 Variance 12% 0.99 EQ 7.2 Expected Return: E(RA) = (0.3) (‐0.05) + (0.4) (0.10) + (0.3) (0
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7 The Evolution of Living Things Biological evolution explains how populations change over time. SECTION 1 Change over Time . . . . . . . . . . 166 2 How Does Evolution Happen? . . . . . . . . . . . . . . . . . . 174 3 Natural Selection in Action. . . 180 PRE-READING About the Can you find two eyes and a mouth in this photo? The eyes and mouth belong to an adult flounder. Adult flounders swim on their sides and have both eyes on one side of their body. These characteristics allow flounders to lie flat
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The Accounting Process (Textbook Libby et al. Chapters 1 and 2). Objectives: When you have successfully completed this lesson‚ you will be able to... Define accounting and explain its purpose Define business and identify the different types of businesses Explain the accounting equation: Assets = Liabilities + Owner’s Equity Visualize the start of a business‚ create accounting transactions for it‚ and prepare simple financial statements Reading Assignment Please read chapters 1 and
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Summary: Chapter 7 of Macionis and Plummer (2013) focuses on the idea of human societies through interactions of everyday life through the term ‘micro-society’. Building our social world is an important part where individuals participate in the interaction with others to form a ‘social construction of reality’‚ consequently‚ relying on social experiences to learn from their adopting behaviours of their cultures. John. B. Watson believed that our behaviour is shaped by our responses to the
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A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
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Discussion Questions 1-7 pg. 284 1. Discuss why many information technology professionals may overlook project cost management and how this might affect completing projects within budget. Information technology projects have a poor track record in meeting budget goals. There is an average cost overrun for unsuccessful IT projects ranging from 180 to 56%. There is room for improvement in meeting cost goals for IT projects. 2. Explain some of the basic principles of cost management‚ such as
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In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
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1. Identify an accounting scandal at a corporation that has resulted in a loss of reputation to the accounting profession. Explain the crime(s) committed. In early 2008 Lehman borrowed large amounts to fund its investing in the years leading to its bankruptcy in 2008‚ “a process known as leveraging or gearing”. A large part of their investments were towards housing market‚ making it vulnerable to a downturn in that market. This firm generated large profits during the housing boom‚ this place them
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Chapter 1-THE PROBLEM AND A REVIEW OF RELATED LITERATURE Project Context As Computer technology nowadays‚ changes at such time‚ many businesses factors try to cope up by upgrading computer system constantly in order to stay competitive. The multifunction ability of technology for its advance system is also an important factor for a company to use software. It makes efficient use of the advance technology and has ambition to discover more. Computers have the great impact on the profession of accounting
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