OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
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September 29‚ 2014 Footwear Industry Analysis When you wake up and get dressed every morning‚ one of the first decisions you make is what shoes you will wear that day. Depending on the weather and the level of professionalism you are perceived to demonstrate‚ you make your decision. The footwear industry is a large and ever changing industry that caters to the needs of everyone. Although in some parts of the world people are lucky to have one pair of shoes‚ many people‚ including myself‚ have somewhere
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An Analysis of Yuxi Bakery Industry Professor‚ Ed Bukszar‚ Ph.D. Yee Chen September 27‚ 2010 Introduction The Chinese bakery industry‚ being in the growth period of its life cycle‚ has been developing at a high speed these years. There are more and more foreign chain brands such as Breadtalk and 21cake‚ coming into the Chinese bakery market; and at the same time‚ many Chinese local brands
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EXECUTIVE SUMMARY EXECUTIVE SUMMARY The textile industry is mainly a labor intensive industry as it provides livelihood to the huge population‚ mainly consist of unskilled workers‚ thus plays a pivotal role in the development of any economy. As this particular industry also comes under the basic necessities of human beings‚ it impacts a lot to the society as a whole. There has been increase in demand of textile products in last few decades globally‚ mainly due to rapidly changing social and
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all five forces defines an industry’s structure and shapes the nature of competitive interaction within an industry. The global auto industry‚ for instance‚ appears to have nothing in common with the worldwide market for art masterpieces or the heavily regulated health-care delivery industry in Europe. But to understand industry competition and profitability in each of those three cases‚ one must analyze the industry’s underlying structure in terms of the five forces * If the forces are intense
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ssPorter’s 5 forces analysis for Arcelor Mittal 1. Competitive rivalry: Industry rivalry is high: Arcelor Mittal is still ranked no. 1 in the world top steelmakers (World SteelAssociation‚ 2013) with a reported 96.1 tonesof crude steel in 2013‚ higher than 93.6 tones in 2012. In 2014 Arcelo Mittal produced around 119 tones crude steel‚ it is present in 22 countries‚ all over the world. Ranked no.2 is Nippon Steel & Sumimoto Metal Corporation‚ with 50.1 tones crude steel in 2013. However‚ many companies
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Indian Software Industry In 1998-99‚ the software industry in India was worth Rs. 158.9 billion (US$ 3.9 billion). If the value of in-house development‚ which is taking place at many large corporates‚ is added then the figure would touch around Rs. 190 billion (US$ 4.6 billion). This phenomenal growth has not been achieved overnight. The C.A.G.R (Compounded Annual Growth Rate) for the Indian software industry revenues in the last five years has been 56.3 percent. Here the C.A.G.R. for the software
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Apple Computer: Research how Apple managed to reinvent itself over the years. Strategic Management of Tech (TM583) Apple Inc. is an American multinational corporation that designs and manufactures computer software‚ consumer electronics‚ and commercial servers. According to Apple Inc.com‚ the company is best known for its durable hardware products such as iPod‚ iPhone‚ iPad‚ and Machintosh. Some of its most successful products are: - Apple has made many successful stories with its product line
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Market‚ Industry and Competitive Analysis of Yamaha Indonesia Industry Analysis: PORTER’S 5 FORCES MODEL Threat of New Entrants : LOW In the Indonesia motorcycle market‚ several significant barriers to entry exist‚ making it difficult for new competitors to enter the market easily. The Political/Legal barrier to entry is perhaps the most significant one. Unlike other industries in Indonesia‚ the automotive industry is highly regulated. The Indonesian Government imposed a complete ban on
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