smi8239X_ch01_001-026.qxd 2/27/07 11:22 PM Page 1 CHAPTER 1 Introduction to Supply Chain Management 1.1 WHAT IS SUPPLY CHAIN MANAGEMENT? Fierce competition in today’s global markets‚ the introduction of products with shorter life cycles‚ and the heightened expectations of customers have forced business enterprises to invest in‚ and focus attention on‚ their supply chains. This‚ together with continuing advances in communications and transportation technologies (e.g.‚ mobile communication‚
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1) Question: Due to the fast growth of the business and lack of visibility of supply and demand‚ Clock Enterprises is facing significant customer service issues and the company is beginning to have frequent “out of stock” situations. Although Clock Enterprises model is “The Customer is King”‚ their current customer service as measured by case fill‚ is running at 85% compared to the best in class benchmark of 98.5%. What are your recommendations to resolve this issue? Answer: Customer service score
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1. 0 Introduction to Supply Chain Management: A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials‚ transformation of these materials into intermediate and finished products‚ and the distribution of these finished products to customers. Supply chains exist in both service and manufacturing organizations‚ although the complexity of the chain may vary greatly from industry to industry and firm to firm. Below is an example of a
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------------------------------------------------- Supply chain management Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland‚ 1996).[1] Supply Chain Management spans all movement and storage of raw materials‚ work-in-process inventory‚ and finished goods from point of origin to point of consumption (supply chain). Another definition is provided by the APICS Dictionary
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Subject – Supply Chain Management Semester - III Case - 1 John Deere and Complex Parts‚ Inc. On Friday‚ November 22‚ 2000‚ Blake Roberts‚ Hayley Marie‚ Stan Ealdns‚ and John Pearson‚ members of one of John Deere’s supplier evaluation teams‚ were discussing the performance of Complex Parts. It had provided questionable service to John Deere’s Moline unit over the past year‚ and they were wondering if this merited giving Complex Parts’ business to a different supplier. They needed
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A network and flow explanation to Zara’ success Angel Díaz and Luis Solís Instituto de Empresa‚ Maria de Molina 12‚ 5°‚ Madrid 28006‚ Spain E-mails: angel.diaz@ie.edu; luis.solis@ie.edu Abstract Zara is a Spanish fashion manufacturer and retailer that has known swift success. Spaniards have become used to visiting Zara frequently‚ as there is always a new product. Zara launches 100 different collections every year‚ with over 11000 models‚ none lasting more than five weeks in production and with
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Supply Chain Management: Wegmans and Grocery Store Supply Chains Roger Vance Busi 411-002 When managing a large company or corporation‚ having firm control and efficient use of the supply chain is key to success. Supply chain management as defined by Stevenson (2011)‚ “is the strategic coordination of business functions within a business organization and throughout its supply chain for the purpose of integrating supply and demand management” (p
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A Report On Castrol India Ltd.‚ Mumbai Assignment: Supply Chain Executive Summary Castrol India LTD. Castrol India Limited is a Public Limited Company with 70.92% of the equity held by Castrol Limited UK (part of BP Group).From a minor oil company‚ with a share of about 6% in 1991‚ Castrol India has grown to become the second largest lubricant company in India with a market share of around
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comprehensive strategy in the logistic and supply chain management. This report divides the distribution strategies into four parts to analyse it comprehensively. There are centralized and decentralized decision-making management strategy‚ cross-docking strategy‚ postponement strategy and outsourcing strategy. Firstly‚ it introduces the centralized and decentralized decision-making management for distribution. It is mainly focus on the comparison of two kinds of the decision-making management and their advantages
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(2004) 353–361 Supply chain management survey of Swedish manufacturing firms Jan Olhager*‚ Erik Selldin Department of Production Economics‚ Linkoping Institute of Technology‚ SE-581 83 Linkoping‚ Sweden . . Received 15 April 2002; accepted 16 January 2003 Abstract Supply chain management practices and principles are evolving and changing rapidly‚ e.g. through modern information and communication technologies. These changes affect the ways supply chains are designed‚ the way they are managed
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