Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
Premium Management Service system
INDIVIDUAL FINAL EXAM SPECIALISATION COURSE OPERATIONS AND SUPPLY CHAINS Read this carefully This exam is a closed book exam: you are not allowed to have books‚ articles‚ notes etc. on your desk. Please take care of your handwriting. You need to be very specific about which question you are answering - it is noticed here that often one question exists of several sub questions. Please explain all your answers and write down your name and student number on each sheet
Premium Chocolate Supply chain management Supply chain
Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three generic service strategies. Explain what is meant by qualifiers‚ service winners‚ and service losers. Discuss the competitive role of information in services. Explain the concept of the virtual value chain and its role in service
Premium Bank Commercial bank Service system
Operation management Nike’s Operations management concerned about forecasting‚ controlling‚ designing‚ operating‚ and scheduling business operations in the production of Nike foot ware. Its excellent management that has been developed and ameliorated during the long term operation has enabled that business operations to be efficient and at the same time using as few resources as required. It is also effective in terms of satisfying customer demands‚ and thus it has become one of the key issue
Premium Logistics Management
Operations process design 1. Introduction The assignment will be on the manufacturing of concrete stone paving. This product has been chosen because its demand is growing rapidly as most people are concerned about the need for decorating their homes‚ businesses‚ municipalities are involved in small town regeneration programmes and there is growth in development buildings and malls in the Eastern Cape. Concrete stone paving is preferred instead of other forms because it is versatile‚ aesthetically
Premium Management Supply chain management
Managing strategy requires the consideration of a wide range of factors‚ which change over time. Dell Computers aims to stretch its way of business In an interview with the Financial Times in November 2003‚ Kevin Rollins‚ the CEO of Dell Computers‚ explained how he was putting his job on the line by leading a major strategic change in the company. The US company famous for selling PCs is planning a big push into consumer electronics. If things go according to plan‚ Michael Dell could
Premium Dell Personal computer Sony
19.1.a Operations Management Operation Management is a key business area that deals with production of the company. The production and post sales service are two important aspect that measures the efficiency of the business operation which monitors the resource utilized in meeting the customer expectation. The operation management governs the resource utilization to company profits by managing an efficient use of little resources and managing to produce the goods to the customer satisfaction. In
Premium Management
AND OPERATIONS MANAGEMENT Vol. 14‚ No. 4‚ Winter 2005‚ pp. 482– 492 issn 1059-1478 05 1404 482$1.25 POMS © 2005 Production and Operations Management Society Sustainable Operations Management Paul R. Kleindorfer • Kalyan Singhal • Luk N. Van Wassenhove The Wharton School of the University of Pennsylvania‚ Philadelphia‚ Pennsylvania 19104‚ USA Merrick School of Business‚ University of Baltimore‚ 1420 N. Charles Street‚ Baltimore‚ Maryland 21201‚ USA INSEAD‚ Technology and Operations Management
Premium Supply chain management Management Sustainability
BUSINESS LAW INDIVIDUAL ASSIGNMENT QUESTION 1A Legal Issue This aspect involves LAW/ RULE OF OFFER AND ACCEPTANCE. Discussion of the legal principles “… agreement can be resolved into an offer by one party (the offeror and an acceptance of that offer by the other the offeree. Contract is an agreement between two or more people. Discussion of the legal principles One of the parties must have made an offer The offer must have been communicated to the offeree The offer must not have been
Premium Common law Contract Law
Final Exam This exam is to be completed as an individual assignment. Each question is from a corresponding chapter. For example‚ question 1 is from Chapter 1 and so on. Write 2-3 paragraphs for each of the four questions you choose to answer. In addition to your textbook‚ you should use and cite at least one other credible source and/or case study for each of the four questions you answer. 1. Select two of the "principles of communication" explained in your text. For each of your chosen
Premium Question APA style Citation