INFORMATIVE SPEECH OUTLINE Topic: Customer Service Purpose: The purpose of customer services is to enhance the level of customer satisfaction. Specific Purpose: It is my belief that customer service is absolutely what defines bad companies‚ good companies and great companies over the long run. Central Idea: I. Introduction A. Gain and maintain audience attention. Seth Godin’s says‚ “The best measurement of customer service is whether‚ after the interaction‚ the customer would recommend
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The current nursing shortage and high turnover rate among nurses is a great concern‚ not only for health care organizations but also for the general population. The increase in an older population‚ as the “Baby Boomers” approach retirement age will add to this shortage‚ leaving many to wonder who will take care of them in their golden years. Subsequently‚ many of these “Baby Boomers” are nurses themselves and will be retiring‚ adding to the shortage. The Current trend for recent nursing graduates
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Pediatric Points Winter Sports Safety Well‚ with the turkey gobbled up‚ the holiday lights being hauled down from the attic and (for better or worse) snow on the way‚ at least in my neck of the woods‚ the time seems about right to talk about winter sports safety. Whether your kids are boarders or skiers‚ sledders or skaters‚ there are measures you can take to ensure their sport stays fun and minimize the occurrence of injury. The U.S. Consumer Product Safety Commission reported that a total of
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The nursing shortage impacts the world in a prodigious way. The nursing shortage has an adverse impact on patient care‚ as well as on nurses. The causes of the nursing shortage are multi-faceted and there is no single measure that influences the declining issues. The most concerning issue of the nursing shortage is the decline in patient care‚ and positive outcome (Buchan‚ 2010). The research question in this study is the following: How does the nursing shortage affect quality of patient care
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programs in regard to IV line insertion and pain management. Half of the health care providers (50%) rated themselves “good” at IV line insertion skill. The majority (95%) reported that continuous professional development on comforting strategies for pediatric pain management was necessary (Table 3). 3.3 Perceived barriers to implementing comforting strategies for pain management during IV line insertion procedure A number of barriers that affected implementation of comforting strategies for pain management
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1. Play audiometry http://youtu.be/qN5qvovloT4 This YouTube video shows a pediatric audiological screening called play audiometry. In the video‚ the lady audiologist is conducting an audiological screening to a boy‚ Sean. She starts the screening by telling Sean that they’re playing a listening game. She tells Sean to sit on the floor with her and play the game using blocks and earphones. As instructed‚ the boy puts the block next to his ear he uses to listen and puts it in the bucket when he
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nurse‚ I know that nursing is all about the compassion you show to patients. In order to be a good nurse‚ one has to understand both the physical and emotional needs of their patients. A good nurse allows their ethics to guide their nursing. My vision of nursing will not only encompass the care I give to patients‚ but also the care I provide for the community in which I live. Nursing is rooted in public service and the desire to help others. I hope that my philosophy of nursing will incorporate my
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Case 4 Pediatric Children’s Clinic Faisal Mohamed‚ Lei Hohme Pediatric Orthopaedic Clinic Review Problem The Pediatric Orthopaedic Clinic at the children’s hospital of Western Ontario provides specialized pediatric services to children living around or near Ontario‚ Canada or as far away as the United States. With rising complaints about the patient wait times‚ management agreed to review the process and look for ways to reduce the waiting times by 20 percent. 1. What are the activity utilizations
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Informative Speech Rough Draft Outline Introduction: Do you find yourself not having as much energy during the week as you used to when you were in high school? Do you find that you get irritable more often? General Purpose: I am here to inform you about Chemical Warfare. Preview Statement: First we will talk about what is Chemical Warfare. Then we will explore how Chemical Warfare works‚ and finally we will discuss the advantages and disadvantages of Chemical Warfare. I. What
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In this essay I will be discussing the difference in nursing practice regarding manual handling and how it has evolved over the years. Extensive amounts of thought‚ new equipment and procedures have gone into the present manual handling practices. Many injuries have occurred over the years due to lifting‚ twisting and bending the wrong way. There are constant improvements being made to assist workers with manual handling and avoid further injuries. In past nurses had minimal aids to assist them
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