CUSTOMER SATISFACTION REPORT BASED ON THE LATEST NATIONAL PASSENGER SURVEY (SPRING 2011) AUTHOR: ONUR AYAN DATE: 27/10/2011 TO: MANAGERS OF SOUTH WEST TRAINS Summary In this report we have analysed the results of National Passenger Survey. The research gives us vital information about our customers’ opinions on our services. From the analysis it could be seen that the recent priority issues are the lack of employees in direct service areas‚ parking place problems and physical conditions
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I chose to travel to was Penn Treaty Park. When I was much younger my mother took my brother and I to that park to ride our bikes. However‚ this time I had a different vendetta and the park was significantly more important. One of the first things I noticed when I walked into the park was a statue of William Penn. Surrounding his statue was a multitude of plaques with different types of scripture on them. One that caught my eye explained the history and importance of Penn Treaty Park. It explained
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Should William Penn be a heroic figure to American history? Throughout British proprietary colonization of the Americas‚ there were many different motives for claiming American soil by those whom were audacious enough to consider the prospect of funding a distant statehood. Penn claimed to see his colony as a “holy experiment” (page XIII); who differed from its “peers” in the respect that it had intent to provide refuge to those whom faced religious persecution‚ even so‚ the “devout” Quaker‚ eventually
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Case Study “Penn State Scandal – From A Human Behavior Perspective” Elisa-Ruth Nelson Southern New Hampshire University Introduction November 5‚ 2011‚ Pennsylvania grand jury indicted former Penn State assistant coach Gerald Sandusky‚ accusing him of sexually assaulting young boys. On June 22‚ 2012‚ Sandusky was found guilty of 45 of 48 child sex abuse charges. Nearly four months later‚ (October 9‚ 2012) Sandusky received a 30 – 60 year sentence. This scandal eventually forced further
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perfect and can commit wrongdoings. Therefore‚ according to Penn‚ just law must work in tandem with holy law to establish a successful government. Undeniably‚ these early political notions by Winthrop and Penn incorporated religion within the core of government. However‚ intellectuals‚ such as Frederick Douglass and Ralph Waldo Emerson did not share the same notion of a symbiotic relationship between religion and politics as Winthrop and Penn did. For instance‚ Douglass criticized the church for being
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I. Issues in communicating and understanding company policy at the Charlotte‚ NC‚ Phoenix Advertising‚ location. II. Understand company policy issue by comparing and surveying. A. Compared corporate policy with branch policy. 1. Compared branch policies regarding work hours against corporate policy. 2. Questioned branch managers regarding their policies. 3. Questioned branch HR manager about documentation and enforcing of corporate policy. B. Survey employees regarding daily operations and
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The course “ Business Communications” started with a small discussion in the class. Prof. Nikhil Mehta highlighted the small things to be considered while communicating in a group or at personal level such as difference between observation and perception. As the course gradually moved on‚ professor introduced a case on communication problems in supply chain based industries in which the teams were asked to speak about the case and come to some conclusion. The main part was to present that case in
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Yesterday at 3:30 pm was Jonny’s last strike as he had shot his mother. This action had only seemed as an accident‚ but as we confronted him it would only seem as an unlikely act that had taken place because of the objective of the game‚ or is it? Tune into the rest of this article to find out the real objective behind this setup. The legendary twenty-first century game of paintball co-exists as a way of enlightening the players of the dangers of being at war. The fun loving sport is a thrilling
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The poster is designed to represent a significant work in a small amount of space. There are usually size limitation to the poster (usually about 4’ by 6’). The poster should be self-contained and self explanatory. Poster Appearance and Layout: -Attention to details and presentation are important for an aesthetically pleasing poster. -All words and diagrams should be easily read and interpreted from at least 3 feet away. -Arrange materials in columns (up to five columns can
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Robert Penn Warren’s Resolution Using the book of poems Tale of Time‚ and the book of poems You‚ Emperors‚ and Others I will show how Robert Penn Warren’s insight into memories‚ politics‚ corruption due to the media‚ religion‚ and isolation made his poetry a step ahead of its time. Warren himself went through drastic changes involving his views on U.S. diversity which gives him the knowledge of both southern and northern views. Warren’s ability to see social problems with diversity and understand
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