Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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his Narrative of the Life of Frederick Douglass as an autobiographical account of his experience as an American slave and his later escape from slavery. The narrative is a fine example of rhetorical writing‚ as it attempts to inflame the passions of the audience and to make them aware of the injustices of slavery. Throughout the narrative‚ Douglass tells the facts of his story in a fairly straightforward manner while at the same time recalling what he was feeling during each event of the story. Douglass’
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People and Events of World War II by Kevan Salisbury The Axis Powers World War II was started by the Axis Forces‚ which were comprised of Germany‚ Italy‚ and Japan. They fought against the combined might of almost the entire world‚ and‚ but for a supreme combined effort on the part of America‚ the USSR‚ and Britain‚ almost won. During the war‚ the Axis Powers were totalitarian states‚ controlled by their respective leader or leaders. These are their stories. During World War
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Theory of Emotion Name Institutional Affiliation Theories of Emotion One of the most outstanding theories of learning in the field of psychology is the cognitive theory. This theory attempts to explain the behavior of human beings through an evaluation and recognition of their thought process. According to cognitive theorists‚ the thoughts of an individual are the single most crucial determinants of the behaviors and emotions of an individual. Consequently‚ these thoughts are responsible for the personality
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STD: Fybmm EMOTIONS Topic covered: Positive and negative emotions and bodily changes Emotions are an integral part of our life. Emotions‚ often called feelings‚ include experiences such as love‚ hate‚ anger‚ trust‚ joy‚ panic‚ fear‚ and grief. Emotions are specific reactions to a particular event that are usually of fairly short duration. Emotions have both physical and mental components. Emotions colour people ’s lives and give them depth and differentiation. Emotions can be positive or
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IIIIIIIIIIIII THE EMOTION INTELLIGENCE HANDBOOK... AN INTRODUCTION WITH YOUR INSIGHT Presented By: AnandKumar |||||||||||||||||||||||||||||||||||||||||||||||| INTRODUCTION EMOTION: - Any of the particular feelings that characterize such a state of mind‚ such as joy‚ anger‚ love‚ hate‚ horror‚ etc. Emotion can be simply defined as Energy-in-Motion. INTELLIGENCE: - The ability to acquire and apply knowledge and skills. EI = E-Motion+ Intelligence;
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"Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." --Freedman et al.‚ Handle With Care: Emotional Intelligence Activity Book Emotional
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being responsible for your own actions. Being mature enough to do what you are suppose to do with no procrastination. Personal responsibility plays an important role in an individual everyday life style when it comes to taking care of things you are responsible to do‚ such as: waking up in the morning‚ get ready for work‚ paying your bills on time‚ and make sure your school works are done on time. It is a personal responsibility to maintain a healthy life style. Without good health‚ the body can only
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Stubbornness is a trait that everyone shares. Virtually everyone has shown stubbornness at at least one point in their life. It is a trait inherent within us as human beings. Stubbornness is the characteristic that prevents us from letting go of a desire or goal even if it is not in our best interest to pursue it. Sometimes stubbornness can be a good thing‚ but sometime it can also be a bad thing. For instance‚ Abraham Lincoln‚ a man who was rejected from positions of leadership eight times‚ out
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Initial Reaction: As Amari’s journey continued‚ she was forced to experience unexpected tasks when being at the Derby’s. It took Amari a while to recover from the pain Mr.Derby put her in. Many thought his violent actions towards her were unreasonable‚ but no one dared to stand against him. Her biggest fear was to work in the rice fields. Once she recovered‚ she was put back to work and wishing that her owner would not notice her. Soon she was discovered and was put to help delivery Mrs.Derby’s baby
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