Nova Southeastern University H. Wayne Huizenga School of Business & Entrepreneurship Assignment for Course: OPS 5095‚ Service Operations Management Submitted to: Dr. Joseph Chavez Submitted by: Xiaoyan Jiang N01438073 Date of Submission: 5/5/2013 Title of Assignment: Commerce Bank CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have
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Inside Back Cover OUR PURPOSE We help individuals and businesses across communities achieve their aspirations by providing innovative financial services that meet their needs. OUR VALUES Customers We listen to our customers and understand their needs. We build enduring relationships with them by delivering superior products and quality service. People We treat each other fairly and with respect. We support our colleagues and invest in their development to help them realise their full potential
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founded in 1927‚ a company with Austrian roots offering commercial‚ retail‚ private banking services and insurance services in Asia‚ The US‚ Europe and the world centers. The report analyses internal environment of the company and relatioships among particular aspects which influence the company‚ e.g. organizational structure‚ culture‚ marketing strategy‚ CSR‚ HRM and the Internal Control Policy of the bank. Firstly‚ the report explores the relationship between the company’s organizational structure
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with respect to services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚
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sense – it’s a necessity for survival and success” – Dr. Graham Sher‚ CEO of Canadian Blood Services (Pulse Magazine‚ 2012). Canadian Blood Services is a not-for-profit organization that operates across Canada‚ excluding Quebec. The objective of Canadian Blood Services is to encourage and receive blood donations through safe and secure methods to help Canadians who need blood transfusions (Canadian Blood Services‚ 2013). There is an increasing need for blood and blood donations across Canada. Of the
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Commercial Bank of Ceylon PLC Introduction Commercial Bank of Ceylon is identified as the benchmark private sector bank in Sri Lanka. The Bank had the largest market capitalization among all listed banking institutions in Sri Lanka and was ranked at No. 05 among all listed entities as at end 2012. Commercial Bank is only the Sri Lankan bank represented in the top 1000 Banks in the world for two consecutive years of 2011 and 2012. The bank has a subsidiary in Bangladesh. The Bank’s Head Office
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HISTORY OF BANKS The origins of modern banking can be traced to medieval and early Renaissance Italy‚ to the rich cities in the north like Florence‚ Lucca‚ Siena‚Venice and Genoa. The Bardi and Peruzzi families dominated banking in 14th century Florence‚ establishing branches in many other parts ofEurope. One of the most famous Italian banks was the Medici Bank‚ set up by Giovanni di Bicci de’ Medici in 1397. The earliest known state deposit bank‚ Banco di San Giorgio (Bank of St. George)‚ was founded
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The ethical problems that was mentioned in this case first is the disregarding of unsafe products and low quality products. The company is still releasing or selling products that does not meet the standards of the approved product. This is not healthy for the company because they could lose big clients because of defects and this could also ruin the company name. Second is the misguided selling techniques and methods of the sales representatives. Instead of selling the products to the clients fair
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issues to work out. As a “for-profit charity”‚ Google.org has an opportunity to create a charitable organization that is self-reliant and not constantly scrambling to raise funds through donations. The biggest problem with this strategy is that they face the same set of rules and objectives as a regular business would face; mainly‚ taxation and the desire for profitability. Google’s motto “don’t be evil” may suggest that this company really is about charity and not profit‚ but with shareholders involved
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Zoëcon Corporation should commercialize the Strike Roach Ender brand by expanding distribution to the 19 cities market area in the Southeast United States. Followings are my justifications based on the decision factors in the case for the recommendation.Profit Potential. First of all‚ Strike Roach Ender products are packaged in two different ways which are 10-oz aerosol and 6-oz fogger and they account for 66% and 34% of total sales in test market respectively. From the first part of table 1‚ the
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