solidarity) and the historical congeniality ("gentlemen with brains") has been reversed: a customer reported to Beers his direct witness of O&M political infighting over an account and creativity has declined. The changes in the industry make a compelling case for a communal culture: creativity still need to be fostered through high sociability and the globalisation trend require some higher level of discipline and coordination achieved through high solidarity. O&M organisation‚ described as "light center
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1. What are the problems? Market leadership and technological innovation have marked Sealed Air’s participation in the U.S. protective packaging market. Several small regional producers have introduced products‚ which are less effective than Sealed Air’s but similar in appearance and cheaper. The company must determine its response to this new competition. The company is faced with a difficult choice of choosing from a range of feasible options ranging from doing nothing to introducing a new product
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BMW Z3 is the first BMW car which is being manufactured in North America which has not been a very big market [roughly around 16%] for BMW because of the inability of the American customer to associate with a foreign brand. Therefore the sales and marketing approach of BMW Z3 will lay the foundations of the future of BMW brand in America. Their phase I was a success‚ and they had two months between the launch and the product availability to further ingrain their brand image in the hearts of the Americans
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APPROACHES TO PSYCHOLOGY Theories Explaining Human Behavior Human Behavior/Little Psychoanalytic / Psychodynamic : Behavior is a result of unconscious forces‚ hidden aggressive tendencies‚ sexual impulses and desires often from early childhood. These impulses live below the surface of consciousness and from there control our everyday behavior in ways that we are not aware of. Dreams may reflect what is going on in the unconscious. Currently‚ the interest in unconscious processes does
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Ford Motor Company: Supply Chain Strategy 2/11/02 Finding the Best Fit The Ford Motor Company finds itself in a dynamic business environment where new technologies and practices offer the potential to alter in a significant way the landscape in which it operates. Henry Ford was in his time an innovator in offering ’cars for the masses’. He introduced to the car industry methods and systems innovative in their day. Ford needs once again to forge new paths to ensure future competitive advantage
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is based on the “Charlotte Beers at Ogilvy & Mather Worldwide (A)” Harvard Business School case (HBS Case #9-495-031) which examines the challenge Beers faces in her new role as CEO of Ogilvy & Mather and increasing the acceptance of the new vision for the organization - and particularly the ‘Brand Stewardship’ business initiative - by employees below senior management level within the organization. The case details the steps Beers takes as she guides her organization through change - an organizational
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a potential arbitrage opportunity. To evaluate how best to exploit this investment opportunity‚ Elena King‚ the manager of the hedge fund‚ must understand the risks and expected returns associated with different long and short equity positions. The case study develops our understanding of how arbitrage acts to enforce the law of one price and to keep markets efficient. Discussion of the questions provides the various real world market imperfections that can prevent arbitrageurs from immediately eliminating
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1. Summary of Massey-Ferguson’s 1971-176 Goals‚ Strategy and Risk/Return profile Goals/Strategy: • Focus on small tractors‚ combine harvesters and industrial machinery • Exploit markets outside North America and Western Europe • Dealing directly with governments and public institutions • Central production of diesel engines in UK Risk/Return profile: • Empire Building; engaging in potential negative NPV investments • Expanding potentially unprofitable divisions (ambitious program of expanding
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1. What is Saturn’s strategy? * Improvement in the Labor-Management Partnership. Changing the established relationship between GM and its unions * Clear definition and articulation of company’s mission and values. Challenge to the established norms of customer service. Making sure that every employee is aware of his goals and the ultimate purpose * Improvements in design and manufacturing process. Most GM cars were criticized for obsolete designs and engines. Saturn wanted to change that perception
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Assignment 2: Cabo San Viejo by Stefan S****t and others Course: Customer Relationship Management Faculty: Erasmus School of Economics Content 1. Cabo San Viejo’s customer base 3 1.1 General information 3 1.2 The ageing of the customer database 3 1.3 Customers are becoming more heterogeneous 3 1.4 Lack of cross-selling 3 1.5 Complaints and the lack of a loyalty program 4 1.6 Conclusion 4 2. Rewards program 4 2.1 Stimulating retention 4
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