comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives of my study.I assure
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htm IJQSS 1‚1 Service quality‚ customer satisfaction‚ and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department‚ College of Business Administration‚ University of North Texas‚ Denton‚ Texas‚ USA Abstract Purpose – This study aims to explore the potential dimensions of service quality‚ and examine the relationship among service quality‚ food quality‚ perceived value‚ customer satisfaction and behavioral intentions in fast-food
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and Job Satisfaction (Click on the title when connected to the Internet for online video teaching notes) Learning Objectives After studying this chapter‚ students should be able to (ppt3-1): 1. Contrast the three components of an attitude. 2. Summarize the relationship between attitudes and behavior. 3. Compare and contrast the major job attitudes. 4. Define job satisfaction and show how it can be measured. 5. Summarize the main causes of job satisfaction. 6. Identify
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1.1 Introduction Market is a particular products and services to be exchanged between a significant group of buyer and sellers for a price for market benefit. There are mainly two types of market. 1. Perfect or Pure Competition Market 2. Imperfect Competition Market a) Monopoly Market b) Oligopoly Market c) Monopolistic market d) Duopoly market e) Monopsony Market Among those markets we have chosen oligopoly market for our report. An oligopoly the domination of a market by a few firms
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys. Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want‚ what they expect‚ and if they plan to return to your restaurant again. If results show that your restaurant does not meet your
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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department of research scholar in Indian council for market research‚ ICMR conducted a study and published in the journal of marketing‚2009‚to understanding the buying behaviour or towards vehicle that are being aggressively marketed by companies. The objective of the study was to understand the growing awareness of products. It was interesting to note that respondent agree to have a change in buying behaviour depending upon the product being stated as a green. Helen Jeckins‚ in the international journal
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References: Delany.D. (2012). Reasons Why Coke Is Better Than Pepsi. Retrieved February 18‚ 2013‚ from http://www.ehow.com/info_8121864_reasons-coke-better-pepsi.html#ixzz2LMKm6jHF Anonymous. (2001). The coca cola company. Retrieved February 20‚ 2013‚ from http://wiki.answers.com/Q/Why_people_drink_coca_cola Anonymous
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