Harvard Business School 9-387-108 Rev. June 21‚ 1989 Coca-Cola Versus Pepsi-Cola (A) Coca-Cola and Pepsi-Cola had been competing for 93 years in 1982‚ and the rivalry had intensified since the early 1950s. By the mid-1970s‚ business journalists had labeled this competition "The Cola Wars." The launching of the Pepsi Challenge in 1977 propelled the wars into the 1980s‚ considerably altering the landscape of the soft-drink industry. History of Soft-Drink Concentrate Producers Soft drinks had existed
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2. “ TQM stresses a commitment by management to have a continuing company wide drive toward excellence in all aspects of product and service” I agree this statement. Because quality decisions influence each of the 10 decisions made by operations managers. Each of those 10 decisions deals with some aspect of identifying and meeting customer expectations. Meeting those expectations requires an emphasis on TQM if a firm is to complete as a leader in world markets. Seven concepts are used for an effective
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Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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Inpatient Quality Management Marian R. Eckardt September 2‚ 2014 MGMT 570- Organizational Performance Improvement Steven Gabriel TABLE OF CONTENTS • • • • • • • • • Kaiser Permanente Baldwin Park……………………………3 Functional Scope………………………………………………4 Process of care measures…………………………………….5 Inpatient Quality Management Philosophy………………….6 Data Collection and Analyses…………………………….7-12 Inpatient Quality Management Flow Chart……………..13-15 Performance Scorecard………………………………………16 Observations and Recommendations…………………
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INDIVIDUAL CASE ANALYSIS ON TOYOTA MOTOR CORPORATION‚ LTD. Submitted by: Victoria T. Camacho Submitted to: Dr. Edmundo Quiocho Total Quality Management (Wed 6-9) I. What point-of-view are you analyzing the case? I analyze the case from the standpoint of Clifton Metal Works (CMW). II. What is the major problem? The company should review their current mission statement which had remained relatively untouched since 1985. III. What are your objectives in analysing
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Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing‚ service‚ non profit‚ and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County‚ Texas is the service organization and Dell‚ Incorporation (Inc.) is the manufacturing organization discussed
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Strategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman
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COMPANY Case Pepsi: Can a Soda Really Make the World a Better Place? This year‚ PepsiCo did something that shocked the advertising world. After 23 straight years of running ads for its flagship brand on the Super Bowl‚ it announced that the number-two soft drink maker would be absent from the Big Game. But in the weeks leading up to Super Bowl XLIV‚ Pepsi was still the second-most discussed advertiser associated with the event. It wasn’t so much what Pepsi wasn’t doing that created such a stir
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production set up (Philips‚ 2015).Continuous quality improvement is essential for food industries because the consumption of food is on day-to-day basis throughout the world. In food processing industries‚ quality is not just a fundamental goal but it is the bottom line of a business because the customer expectations are always high. Large amount of perishable and non-perishable food is manufactured and delivered throughout the world. Hence the need for quality and speed is required by increasing the
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Coke vs. Pepsi As we all know‚ Coca-Cola and Pepsi have been rivals for centuries. While most people have their own preference on which cola they prefer‚ they have no idea what makes these two cola brands so similar yet so different. While both are similar in color and taste‚ the biggest difference between these two brands are their sugar level. Coca-Cola‚ the dominant coke brand‚ contains less sugar compared to that of Pepsi’s. Furthermore‚ these two world renowned colas are said to help regain
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