6/28/2013 Management Information Systems MANAGING THE DIGITAL FIRM‚ 12TH EDITION GLOBAL EDITION Chapter 13 BUILDING INFORMATION SYSTEMS VIDEO CASES Case 1: IBM: Business Process Management in a Service-Oriented Architecture and Managing Projects Case 2: Rapid Application Development With Appcelerator Instructional Video 1: Salesforce and Google: Developing Sales Support Systems with Online Apps Management Information Systems CHAPTER 13: BUILDING INFORMATION SYSTEMS Learning
Premium Process management Business process Business process management
Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy Case summary Intro * Pacific Life (PL) holds its culture as central to 139 years in business. * 5 strengths: (a) Risk management; (b) Customer service culture (both distributor and customer levels); (c) Team orientation (different expertise combined); (d) Continuity of operations and company identity; and (e) Integrity (providing value to clients). * Need to balance business unit autonomy
Premium Management Risk management Process management
prioritized list of existing and potential IT systems‚ organized by application. business process A collection of related activities that produce a product or a service of value to the organization‚ its business partners‚ and/or its customers. business process management (BPM) A management technique that includes methods and tools to support the design‚ analysis‚ implementation‚ management‚ and optimization of business processes. data items An elementary description of things‚ events‚ activities
Premium Process management Management Organization
Business Process Management Executive Summary This report aims to examine the business process of Cullen Creative Pty Ltd and provide Cullen‚ the owner of the company‚ with some solutions relating to the business process management system. The purpose is to help Cullen’s company get out from the current situation and recover its competitive force in the market. Information from the textbook‚ e-books and articles has been drawn upon. When investigating the process of Cullen’s company‚ it is
Premium Process management Management Business process management
Pepsico Inc. analysis Seminar of business Strategy 18 novembre 2014 Mathieu Lemonnier Aurélien Marino Cédric Moulart 1 Marick Schippers Introduction Introduction History Market analysis Market definition Market size Market evolution Market trends Consumer trends PESTEL analysis PepsiCo Inc. Key figures Mix Net Revenue Market shares Competition Business model Supply chain Geographic analysis Responses to trends The customers Their strategy Challenges Main challenges 2 What does Pepsico
Premium Soft drink Revenue Alcoholic beverage
| 1- How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work‚ and what kinds of problems arose? Why was it necessary to change the business process before developing new CRM system? The city of San Francisco Abandon vehicles Detail Unit is a detached set of officers that handle abandon vehicle complaints after the vehicle has been abandon for 72 hours. Once the unit receives a complaint
Premium Customer relationship management Process management Business process
1. How would you define “business process management” based on this video and text reading? How would you compare it to business process re-engineering‚ continuous improvement‚ and total quality management approaches? Business process management is an approach to business in which aims to continuously improve and manage business processes. Business process management focuses on process improvement‚ process efficiency and effectiveness‚ and management control over processes. 2. What are the major
Premium Process management Management Business process management
problems in the case Case Summary Vicro Communication (Vicro) was supposed to improve its performance to boost a revenue and share via business process reengineering (BPR) via data-centric enterprise software called High Profile Technology (HTP). However‚ without rethinking of existing software and obtaining feedback from employees‚ the top management made the mistake by completely relying on software application. Consequently‚ having invested 280 million dollars in Information Technology (IT)
Premium Business process reengineering Enterprise resource planning Process management
mandated of agile environments. And top-down service portfolio management does not consider architecture impact on decision making to make the priorities and investment realistic. To address these challenges we provide the Agile Modernization Framework (AMF) for systematic decision-making that includes bottom-up architectural and infrastructure information along with top-down and strategic customer and operational needs to make business decisions. We show how this unique hybrid prescriptive framework
Premium Information technology management Decision making Business process modeling
Informatics University of Edinburgh 2007 Abstract Supply Chain Management is becoming more and more important for the success of today’s business world. Dell has realized this trend from its very first steps and has become one of the most successful PC companies in the world by putting emphasis on its supply chain‚ orchestrating its build-to-order and direct sales strategies. While most of the literature that covers Dell’s business and supply chain strategies is too theoretical‚ we suggest an analysis
Premium Value chain Supply chain Supply chain management