The hospital’s CEO has authorized the Six Sigma Team (SST) to address complaints received from patients seeking treatment between 6:00 p.m. and 10:00 p.m. The complaints are centered on waiting times and poor service. During this time the data indicates that approximately 70% of the department’s admissions occur (University of Phoenix‚ 2009‚ Course Syllabus). To address these complaints and improve performance of the emergency department the Six Sigma Team must understand process improvement
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The transformation at the IRS gave useful insight to a real life overhaul of a system that was not meeting the needs of its consumers. The IRS has a very expansive group of customers‚ every person and group that does business‚ or has business transactions in the USA could be considered its customers. The size of the IRS’s customer base increases the need to avoid tenancies similar to what Mr. Kotter identifies in his article‚ “Leading Change: Why Transformation Efforts Fail.” Even though transitions
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Khanh Le ACC 604 Chap 1 Assignment 1. What is meant by a business strategy? A strategy is a “game plan” that distinguishes the company from its competitors‚ so that it can attract customers and succeed. 2. Describe the three broad categories of a customer value proposition. Three customers value propositions: * Customer Intimacy: Company stays close to its customers and satisfy customers’ needs better than that of the other competitors. * Operational excellence: Company provides
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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PDCA-Cycle should start again in the sense of a continuous improvement process. The Plan-phase should be done very careful and therefore should consume at least 50% of the total time of the PDCA. (Liesener‚ 2013) DMAIC defined by Motorola: part of a Six Sigma management philosophy. It is a tool for improving an existing process and is an approach to problem-solving as part of an overall Quality Management System. Define-State the problem‚ specify the customer set‚ identify the goals‚ and outline the
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GE’s Two-decade Transformation Jack Welch’s Leadership Managing Konwledge and Learning (#9-399-150) ANALYSIS of GE Advantage‚ Problems and risks including my suggestion/ * (1) GE *Key factors*: Hardware restructure*: When Reg Jones‚ Welch’ Predecessor‚ became CEO in 1973‚ the company organization was just completed to be centralized‚ but Jones could not able to keep up with reviewing massive volume of information generated by 43 strategic plans. Finally in 1977‚ he capped GE’s departments
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| Importance of Quality in different manufacturing processes | | | | | | | | TERM PAPER ------------------------------------------------- ACKNOWLEDGEMENT This term paper would not be accomplished without the generous contributions of individuals and organizations. I am very much grateful to them for their unlimited help and support. Additionally‚ we thank our course instructor Fateh Pal Singh who believed that I could terminate this term paper on time. His moral guidelines‚ endless
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Chapter 1 Lecture Notes i. Strategy 2. Definition ii. A strategy is a “game plan” that enables a company to attract customers by distinguishing itself from competitors. 1. Customer value propositions iii. Companies that adopt a customer intimacy strategy strive to understand and respond to individual customer needs better than competitors. Examples of companies that pursue this strategy include: Ritz-Carlton‚ Nordstrom‚ and Starbucks. iv. Companies that adopt an operational excellence strategy
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Discuss the difference between a symptom and a problem. * A symptom is the effect caused by the problem while the problem is the reason causing the symptom. Problem is used with the intention of finding solution to it while symptom assists to recognize the problem. Would you classify excessive employee absenteeism as a symptom or a problem? Discuss. * I think absenteeism is a problem because it can be caused by some reasons. And those reasons are the symptom. For example‚ an employee is
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Quality management tools and methodologies used in Six Sigma Six Sigma makes use of a great number of established quality management methods that are also used outside of Six Sigma. The following table shows an overview of the main methods used. 5 Whys Analysis of variance ANOVA Gauge R&R Axiomatic design Business Process Mapping Catapult exercise on variability Cause & effects diagram (also known as fishbone or Ishikawa diagram) Chi-square test of independence and fits Control
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