ACROPOLIS TECHNICAL CAMPUS SYNOPSIS ON “AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS MOBILE BANKING” Submitted to: submitted by: Prof.-Harsh Ramgir
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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prove their utility into the future by acting as ‘experience centres’ and supporting the development of adventure travel and the ‘silver’ traveller” Rohit Talwer Whether travel agencies and tour operators still have a role in the worlds future is a very controversial subject‚ some believing they do‚ and some believing they don’t. Although I tend to book my holiday adventures online‚ I believe in Mr Talwer’s statement‚ that being they do still have a future. I however don’t currently use tour operators
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this report is to identify every segment of marketing procedure regarding to this company. General Objective: The core objective of working on this project adheres to identify the overall recruitment and selection process of Northern air & travel agency Ltd and obtain comprehensive knowledge to understand its underneath strategies. Specific Objectives: ? Researching on the primary activities of recruitment process including of collection of applications‚ selecting the short listing‚ training
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rooms‚ blogs‚ and social media sites such us Facebook‚ Twitter‚ Youtube were travel experiences and suggestions can be shared. People trust other people more than company. Since people are reluctant making payments on website even though it is secure we suggest Huella accepting third party Payment systems like PayPal‚ Square‚ Dwolla‚ Serve‚ Wepay or others to boost customer confidence. In addition life person in customer service must be easily reachable by end consumer to assist with various needs
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Could the tide be changing? Travel agencies play an important role within the UK travel and tourism industry. They are the retail arm of the industry‚ selling a wide range of holiday products and travel services to the public. Yet travel industry analysts have been predicting the death of the high street travel agent due to the ever-changing nature of distribution channels. Travel agents are the key intermediaries in the distribution chain whose main role is selling air‚ rail
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ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Perception of Customers towards Life Insurance Services Customer satisfaction is the perception of customers on the service whether that service has met his needs and expectations. Service quality‚ personal factors‚ perception of equity and fairness‚ price‚ product quality‚ situational factors and attributions for service success or failure are the factors that influence the customer satisfaction. However‚ the perceptions and expectations of the policyholders who have taken the policies from Life
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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* Food and Beverage * Activities and Attractions * Travel Trade * Others (Publishing companies‚ Events Organizers Department of Tourism: Mr. Ramon Jimenez‚ Jr. (Secretary) Tourism Infrastructure and Enterprise Zone Authority ( Philippine Tourism Authority) * To develop identified tourism priority areas; * To operate‚ maintain and promote facilities in pioneering capacity; * Collection of Travel tax * Tourism Promotions Board (TPB) * ( Philippine
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