Customer satisfaction is the individual’s perception of the performance of the products or service in relation to his or her expectation (Leaon G. Schiffman) Basically Banking is service oriented business. In service oriented business customer satisfaction depend on good service quality‚ service recovery paradox‚ low price and how much easily it is available to customer. Jamuna Bank Limited always tries to provide better customer service. In almost all business situations it is more expensive to
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an extensive report without the help‚ guidance and inputs from them. Most of my information source has been from professional books of banking sector Project Guide- Prof: GOURI KUNDU We would firstly like to express my gratitude towards our college”MURSHIDABAD COLLEGE OF ENGINEERING AND TECHNOLOGY”which has given us an opportunity to do a project on”ONLINE BANKING SYSTEM” & guide PROF:GOURI KUNDU for having shown so much of flexibility & guiding in such a way that we were really learning the subject
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plans are constantly affected by the internal and external environmental factors. Identify these external factor and explain in detail primarily how the external factor have or would influence your organization in its strategic planning . Elaborate your answer with example. Organizational activities and future plans are constantly affected by the internal and external environmental factors. For success in the present world‚ one need to consider not only the internal environment of the company consisting
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Internal factors- are the internal qualities and shortcomings that a company exhibits‚ and they can clearly influence the performance of the business in how well it meets its goals and objectives‚ and they can be seen as merits in the event that they favourably affect the business‚ however they can be seen as shortcomings in the chance that they have a harmful impact at the business. External factors- have an impact to the company‚ and there is a variety of external factors that can have a positive
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Light and nutrients. Light is the key abiotic factor which controls the growth of woodland. It controls the spacing of the trees‚ shape of the trees and the shape and structure of the shrub and ground layers. If a trees branch does not receive enough light it will die. Irelands native woodlands are deciduous so there is a dramatic variation of the amount of light which reaches the forest floor through the seasons. In spring when the leaves have yet to grow and the temperature has begun to rise the
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1.1Introduction The growing use of the internet for business transaction has profound effect on the banking industry. In the developing countries‚ education and infrastructure are obvious factors in the slow adoption of technology in developing countries; there are probably other issues like trust that plays role. This study finds out into adoption issues of internet banking in Kenya. Internet banking allows customers to perform a wide range of banking transactions electronically via the bank’s
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External/Internal Factors Dell is considered a very successful company. According to Govindarajan & Gupta (2005) one of the successes is its customer-direct concept that has been practiced since the company ’s inception. The concept involves dealing with customers directly and not through a third party‚ which helps maintain the quality of the relationship with its customers and also the products. In addition‚ this concept allows Dell to eliminate unnecessary inventories‚ warehouse space and storage
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INTRODUCTION: Online banking is a technological advancement that has brought about such a change. The banking industry has adopted virtual banking to improve business process‚ infrastructure‚ and customer relationships. These changes have had a major impact on the banking business‚ but more transparently on the customers of online banking. The matrix measures for the improvements added by online banking can be evaluated on comparable levels of service‚ efficiency and cost satisfaction‚ for both
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On the Steep of the Mountain Everyone wants to climb the top of the mountain. But all the happiness really happens while climbing it. Goodbye high school era‚ hello college life! But before the next milestone starts I still have seventy plus days to drain. And how should a soon to be freshman in college spend those days? Should I make myself more active on social media sites? Do I need to join various orientations or attend review classes? How about going out‚ like go to beaches‚ resorts or any
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The advent of the Internet has had an impact in our lives in all sorts of ways such as in the manner in which we communicate‚ flirt‚ date‚ and most importantly‚ how we shop. While even in the recent past the thought of whether some day one would be able to buy an Armani outfit wearing pajamas while looking after the needs of a couple of toddlers would have seemed an outlandish idea‚ thanks to the increasing sophistication of the technology of the 21st century‚ practically everything is virtually
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