Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel‚ but may include: planning and organizing accommodation‚ catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events‚ activities and operations in a hotel
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The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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it’s delivered to the hotel. D: Of course. I’ll need your passport‚ and please sign this guest card. Mary: Okay. Here you are. Oh and what is the checkout time? D: Eleven A.M. and if you need any assistance. Please see our concierge or call the front desk. Here are your keys. Getting hotel information conversation Script: D: Hello‚ What can I do for you? Lisa: We just arrived at the hotel. Can you tell us what restaurants you have? D: The Hula-Hula Restaurant is open now‚ there is also a
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A Study of Performance Appraisal with reference to Celsair Chapter -1 Introduction Performance appraisal Definition of Performance appraisal The process by which a manager or consultant examines and evaluates an employee’s work behavior by comparing it with preset standards‚ documents the results of the comparison and uses the results to provide feedback to the employee to show where improvements are needed and why‚ performance appraisals are employed to determine who needs what training and
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PERFORMANCE APPRAISAL IDBI FEDERAL LIFE INSURANCE CO. LTD. CHENNAI PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD. SRUTI JAYARAMDAS 10BSPHH010800 11 PERFORMANCE APPRAISAL A REPORT ON “PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD.” By SRUTI JAYARAMDAS 10BSPHH010800 A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF MBA PROGRAM OF IBS HYDERABAD DISTRIBUTION LIST: MR. G. SURESH (Faculty Guide) MRS. SHANTHI
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Performance Appraisal Performance appraisal is widely conducted in organizations as they concerned about employees’ performance. (DeNisi‚2000) defines performance appraisal as “the system whereby an organization assigns some “score” to indicate the level of performance of a target person or group”. It is the process of evaluating the overall employee efficiency and the development in performance. Performance appraisal assesses the actual level of worker performance as well as understands the employee’s
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