services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
Premium Bank
Case #02: Kota Fibres LTD. (Questions for Case Preparation) The following questions will help you in the preparation and analysis of this case. Use these questions as a guide in your study of the case. However‚ do not limit yourselves to these questions only‚ but rather allow yourselves to expand your thinking and analysis of this case. 1. How did Mehta construct his financial forecast? Using the financial forecast‚ prepare to show the “cash cycle” of the firm (i.e.‚ the flow of funds through
Premium Accounts receivable Debt Balance sheet
Md. Firoz Mahmood Address: House 133‚ Road 6‚ Block-C‚ Bashundhara R/A Dhaka Mobile: 01914658534 Email: firozmahmood29@yahoo.com objective To accomplish the organizational goals through knowledge‚ skills‚ dedication‚ commitment and hard work and in the process gain experience and exposure that will persuade my future career development EDUCATION Bachelor of Business Administration (BBA) (Final semester) North South University‚ Bangladesh Major: Finance
Premium High school Microsoft Office Microsoft Windows
Job satisfaction and Attitude: Employee satisfaction is supremely important in an organization because it is what productivity depends on. Satisfied employees are more likely to be creative and innovative and come up with breakthroughs that allow a company to grow and change positively with time and changing market conditions. The objectives of the paper are: - i) to measure the level of employee satisfaction at Tata Steel‚ ii) to see the effect of the measures being taken to enhance employee
Premium Management Educational psychology Employment
Issues Identification The Immediate Issues Easy Internet Café was started with heavy investments and with the first store opening 21st June 1999 at Victoria London with 330 Pcs and more stores following in Europe and US; the company earned many accolades for their innovation‚ marketing‚ use of technology and investments in large and attractive retail properties. eIc operated all their own stores from 1999 to 2002 but despite the accolades‚ high expectations of growth in demand; revenues did not
Premium Finance Term Investment
be known as the world’s local bank and this tagline reflects HSBC positioning as a globe spanning financial institution with a unique focus on serving local markets. The Hong Kong and Shanghai Banking Corporation Ltd (HSBC) was established in 1865 to finance the growing trade between China and the United Kingdom and currently‚ it is the second largest bank in the world. In spite of serving more than 100 million customers through 9500 branches in 79 countries‚ the bank works hard to maintain local
Premium Bank Marketing
CHAPTER 1: INTRODUCTION 1.1 Background Information of the Company: Mindshare‚ a GroupM company‚ is one of the world’s largest media investment management companies with over 6000 employees in 115 offices around the globe. Mindshare was launched in September 1997 as a global concept with the goal of pooling the media planning‚ implementation and research operations of J. Walter Thompson and Ogilvy & Mather into a single client resource. This combination offers unrivaled service in traditional
Premium Advertising Mass media Target market
CASE STUDY Title: Pepsi-Cola Manufacturing International Ltd. Azwan Shah bin Aminuddin 1. Identify and discuss the business process redesign principles that have been applied by the BR project team. In business process redesign‚ the organization need to be have a guidance or principles to make sure that their redesign process is on the right track. In Pepsi –Cola Manufacturing International Ltd (PCMIL)‚ there are based on several principles to ensure they are on the
Premium Business process reengineering
www.sciencerecord.com Science Series Data Report Vol. 4‚ No. 1; Jan 2012 AN EMPIRICAL STUDY OF RELATIVE EFFICIENCY USING FRONTIER ANALYSIS APPROACH – A CASE OF ISLAMIC BANKS Khizer Ali (Corresponding author) Hailey College of Commerce‚ University of the Punjab‚ Lahore‚ Pakistan Tel: +923458800015 Email: vjkhizer@yahoo.com Muhammad Farhan Akhtar Hailey College of Commerce‚ University of the Punjab‚ Lahore‚ Pakistan Tel: +923464666786Email: vjfarhan@yahoo.com Shama Sadaqat Hailey
Premium Islamic banking Sharia Regression analysis
Queensland Bank and Bendigo Adelaide Bank Assessment of Red Flags The financial data for the banks consists of common ratios which measure performance. The Return on equity = Net income / shareholder’s equity. This ratio measures the company’s profitability‚ and it may be compared it with the ROE of other companies. The PBIT represents the organization’s earnings and expenses before taxes. The Current ratio = Current asset / Current liability‚ which measures the company’s ability to pay its bills
Premium Balance sheet Financial ratio Finance