This study by Seiter and Gass was titled The Effect of Patriotic Messages on Restaurant Tipping in it the authors compared the effectiveness of 2 types of patriotic messages with a “warmth/ingratiation” message and a control condition on restaurant tipping. The independent variable in this study was placing one of four messages on customers’ checks: “Have a Nice Day‚” “God Bless America‚” “United We Stand‚” or no message. The servers were instructed to write one of four messages on the back of the
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Soup Restaurant Group Limited has been chosen to be our case study. Soup Restaurant Group Limited was listed in 2007. This company was incorporated during the early 1990s‚ as a private limited company. The company’s business can be divided into 2 key brands and business units: “Dian Xiao Er” and “Soup Restaurant”. Overall‚ the objective of the group is to offer customers with home-cooked style food in a comfortable restaurant quality setting. Hence both the Group’s Dian Xiao Er outlets and the
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Executive Summary Jose’s Authentic Mexican Restaurant noticed that tips that waiters were receving were on a drop off also wait times for meals were also taking 20 minutes instead of the normal 12 minutes during peak hours. Management conducted customer surveys during busy hours and received some unfavorable results. The problem with Jose’s Authentic Mexican Restaurant is their service failures and a lack of a systematic approach to analyzing these services. Without a systematic approach to analyzing
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How to Turn Your Good Restaurant into a Great Business People who open their own restaurant typically possess an abundance of highly desirable traits and skills. Almost without exception‚ they’re very capable individuals who are naturally optimistic‚ creative‚ dedicated‚ highly motivated‚ action-oriented‚ and are not afraid of hard work and long hours to achieve their goals. Although restaurant owners consistently display these positive characteristics‚ it’s no secret that many new restaurateurs
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Activity-based costing in restaurants 1. Introduction Interest in cost and management accounting practices in the restaurant industry is rising (Raab et al.‚ 2009; Annaraud et al.‚ 2008). Pavesic (1985) has initiated research in pricing and cost accounting for restaurants‚ introducing the concept of profit factor (PF) in menu engineering (ME). Prior studies‚ such as the one presented in Chan and Au (1998) investigate the implications of not incorporating overhead costs in menu-item profitability
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Hello Kitty Café @ Soeul‚ South Korea “Hello Kitty Café” ร้านคาเฟ่กาแฟสุดน่ารักในธีมตัวการ์ตูนคิตตี้ มี 2 สาขา คือ ย่านชินชอน และย่านฮงแด คาเฟ่คิตตี้เป็นของบริษัท F & B professional company ซึ่งเปิดในปี 2009 ลูกค้าทุกเพศทุกวัยสามารถมาใช้บริการที่คาเฟ่ได้ ภายในร้านร้านเบเกอรี่ 2 ชั้น ภายในร้าน อุปกรณ์ทุกอย่าง ช้อน ส้อม โต๊ะ ถ้วยชาม หน้าเค้ก หรือแม้แต่ห้องน้ำล้วนตกแต่งด้วยคิตตื้ทั้งหมด ทำให้กลุ่มลูกค้าที่นี่ส่วนใหญ่ล้วนเป็นแฟนคลับคิตตี้ ที่แวะเวียนกันมาจิบกาแฟหอมๆ ทานเบอเกอรี่หวานๆ พร้อมนั่งถ่ายรูปกับตุ๊กตาตัวโปรดในบรรยากาศสบายๆ
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Fabio Souza 25 May 2013 Fast Food Restaurants Americas number one and most famous invention of all time the almighty fast food and its various different types of as what I consider “snacks” that are made into meals with a side of French fries and a soda that is quite a bit too large to wash all that salty goodness down‚ but luckily for some it really doesn’t end with just hamburgers and French fries this array of options spams out from the very basic hamburger to knockoff Mexican dishes to
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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Research Proposal Customer Satisfaction in the Restaurant Industry Part I: Research Proposal I-1. Research Background In today’s competitive dynamic environment it is crucial to maintain existing customers and gain new ones. This goes for the restaurant industry as well‚ where not only the quality of the food plays a major role‚ but also the quality of the service itself. This has been recognized by the restaurant X which offers traditional Greek food. Due to increasing
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Information Management Services AlixPartners 2010 China Restaurant & Foodservice Review May 2010 © AlixPartners‚ LLP‚ 2010 www.alixpartners.com Contents A. Executive Summary B. Industry Environment C. Financial Performance - Profiles of Selected Restaurants D. 2010 China Consumer Survey Results E. Opportunities for Restaurant Chains F. Conclusions 2 2010 Restaurant & Foodservice Review Executive Summary (1) Market Trends Industry Structure The Chinese restaurant industry
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