CUSTOMER SATISFACTION REPORT BASED ON THE LATEST NATIONAL PASSENGER SURVEY (SPRING 2011) AUTHOR: ONUR AYAN DATE: 27/10/2011 TO: MANAGERS OF SOUTH WEST TRAINS Summary In this report we have analysed the results of National Passenger Survey. The research gives us vital information about our customers’ opinions on our services. From the analysis it could be seen that the recent priority issues are the lack of employees in direct service areas‚ parking place problems and physical conditions
Premium Customer Customer service Train
202 Principles of personal development Task A List 2 standards for the following: Confidentiality and sharing information: Data Protection act 1998 Not to discus personal information about a member of staff/resident with another member of staff or resident Equality and diversity Sex discrimination act 1975 Equal pay act Health and safety Regular manual handling training Heath and safety at work act 1974 Personal development On-going training Care Standards Act 2000 Safeguarding
Premium The Residents Data Protection Act 1998 Learning
Personal Development Plan Working with your feedback Once you have worked through the feedback contained in your International Profiler Report you are ready to create a “Personal Development Plan” for yourself. Like all such action plans‚ this is designed to help you bring about change‚ but in this case it should be aimed specifically at improving your readiness and effectiveness to work internationally. The tables below will help you to go through three steps to arrive at such a plan: Step 1 -
Premium Management Project management Psychology
Unit 052 Engage in Personal Development in Health and Social Care or Children’s and Young Peoples Settings Outcome 1 Understand what is required for competence in own work role 1. There are a huge range of jobs within the Early years sector‚ and the duties and responsibilities of these roles vary enormously. So it is important that you understand what is required of you in your own specific job role. This will be set out in your job description issued by the setting. The duties and
Premium Management Health care United States
unit 9: engage in personal developmet. understand what is required for competence in my own work role 1.1.Working with children and young people is a very important‚responsible demanding and rewarding job.In order for me to carry the job well‚it is vital that i anderstand fully my work role.In other words my job description.From this i can begin to understand what is exactly required of me in order for me to complete my work effectively and skillfully with the right attitude and knowledge
Premium Skill Learning Childhood
Being a successful manager in the 21st century takes many skills that can be placed into three categories: Management Style‚ Communication‚ and Employee Relations. Historically‚ managers have mostly fallen into the Theory X type manager‚ meaning they pushed for production at any cost to the employee. The manager would assume that most people dislike work and avoid it whenever possible. People responded to punishment and negative reinforcement‚ and also that employees wanted to be directed and did
Premium Management 21st century Reinforcement
Assessment criteria The learner can: Criteria satisfied 1st submission 2nd submission Met /NYM Tutor initials and date Met /NYM Tutor initials and date 1 Understand the knowledge‚ skills and behaviours required to be an effective HR or L&D practitioner 1.1 Explain the knowledge‚ skills and behaviours required to be effective in an identified HR or L&D role. 2 Know how to deliver timely and effective HR services to meet users’ needs 2.1 Identify the needs of those using
Premium Personal development Human resources Management
UNIVERSITY OF THE ARMED FORCES ESPE DEPARTMENT OF LANGUAGES APPLIED LINGUISTICS IN ENGLISH PROGRAM DISTANCE LEARNING EDUCATION RESEARCH PROJECT OUTLINE “THE INFLUENCE OF THE QUIZSTAR IN THE LISTENING SKILL DEVELOPMENT ON THE STUDENTS OF “ABDON CALDERON” OF CUENCA‚ SCHOOL YEAR 2013-2014.” Student´s name: Luis I. Llumiquinga Advisors: 2014 COVER INFORMATIVE DATA NAME : LUIS IVAN LLUMIQUINGA GUAMAN ADDRESS : ANTONIO RICAURTE AVENUE- EL EJECUTIVO
Premium Education Virtual learning environment Educational psychology
Personal Development Plan Q1. Where am I now‚ what am I doing and how well am I doing it? I am doing an Apprenticeship at Russell Hill Road Day Nursery‚ working to achieve my level two NVQ. I am doing it to the best of my abilities. Q2. Where do I want to be in 1‚ 2 and 5 years’ time? What are my goals? In one year’s time I would like to be on my way to starting my level three NVQ‚ in two years’ time I would like to be completing my level three NVQ and in five years’ time I would like to be
Premium Childcare 2006 albums The Work
Personal and Professional Development This assignment will discuss proficiency from within the pre-registration clinical profile. The proficiency to be discussed shall be clause 4.1 ’Personal and Professional Development ’. The rationale as to why this proficiency was chosen was to reflect on a challenging situation in regards a client with personality disorder‚ which the author experienced during a clinical placement. The client who shall be referred to as ’Trevor‚ ’ as to protect his identity
Premium Nursing Nurse