strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products and services. According to Hansemark and Albinsson (2004)‚ “satisfaction is an overall customer attitude towards a service provider‚ or an emotional reaction to the difference between what customers anticipate and
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Job Satisfaction Paper PSY/428 Organizational Psychology University of Phoenix Shannon Early October 16‚ 2013 Patricia Heard Job Satisfaction Paper 1 Job satisfaction conveys the contentment that an individual has with their job. Job satisfaction is a somewhat modern phrase from the time when centuries ago the careers obtainable to a certain individual were frequently prearranged by the profession of that individual’s mother or father. Many factors can influence
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WOMEN‚ QUALITY OF WORKLIFE AND JOB SATISFACTION: THE INTERRELATIONSHIP Ms. Harmeet Kaur Abstract This paper would highlight the various values‚ attitudes & beliefs of women regarding job anxiety in their formal work organizations & particularly balancing their work & personal life. The paper will also focus on factors affecting quality of work life and job satisfaction among females in present business scenario. More stress would be given to issues related to women and growth in present
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As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
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A Study on Organizational Culture and Its Relationship with Job Satisfaction in Manufacturing and Information Technology Sectors Dr. Koteswara Rao‚ Dr. P.T.Srinivasan and S.George Dr.P.K.Kotewara Rao is a senior executive in Southern Railway Dr.P.T.Srinivasan‚ professor‚ Department of Management Studies‚ University of Madras S.George‚ doctoral research scholar in Management‚ university of Madras ABSTRACT Organizational culture has a significant effect on how employees view their
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FACTORS AFFECTING JOB SATISFACTION IN CJP SDN. BHD. CHONG CHOONG KIAN SCHOOL OF BUSINESS AND ADMINSTRATION WAWASAN OPEN UNIVERSITY 2012 NAME : Chong Choong Kian DEGREE : Commonwealth Executive Master of Business Administration SUPERVISOR : Mr Harkiranpal Singh A/L Karpal Singh TITLE : Factors Affecting Job Satisfaction in CJP Sdn. Bhd. Date : June 2012 University : Wawasan Open University (WOU) Final Project Report submitted in partial fulfillment
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customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined
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EMPLOYEE JOB SATISFACTION SURVEY 2014 RKFL : Plant-1 Gamaria‚ Jamshedpur. Session : 2014-2015 Submitted by:- MOHAMMAD DANISH Roll No. 26 Enroll No. 317992 Phone No. 08960143727 Email Id : danish.bhu.mpmir@gmail.com Page | 2 Acknowledgement I come from my place (Varanasi) and going for summer internship at Jamshedpur in Ramkrishna Forging Ltd. I come to know that this is one of the best company situated in the peripheri of Adityapur industrial area and having nationl repute in the manufacturing
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like to thank Mr Parikshat Verma for his insights and the valuable discussions I had with him in regards to the topic. Finally‚ I would like to thank my wife for her patience and support during these trying circumstances. Executive Summary Job satisfaction and job performance have held a great interest for social psychologists for almost a century. The interest stems from the alleged relationship and interplay between these two elements. This research thesis attempts to find out the nature and magnitude
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that provides an opportunity of exchanging goods and services for money. MODERN MARKETING: Modern marketing begins with the customer‚ not with production cost‚ sales‚ technological landmarks and it ends with the customer satisfaction and social well-being. Under the market-driven economy buyer or customer is the boss. DEFINITION OF MARKETING: The American Marketing Association defines Marketing as “the performance of business activities that direct
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