Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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can occur from this change. Thesis Statement: Abortion may be a temporary fix to a momentary problem‚ but permanently kills the life of an in vivo child and leaves scars on the physiological and emotional well-being of the parent. Preview: This persuasive argument uses the objective facts‚ the biology of the aborted fetus‚ as well as post-abortion physiological and emotional trauma. This also debunks common opinions of those whom are pro-choice while acknowledging the integrity but cracks in their
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Persuasive Speech Topics Specific Purpose: To persuade my audience that there is a necessity for Americans to become bilingual. America has become a bilingual nation since a numerous population of Hispanics have been immigrating to the country. Since the population of Hispanics immigrants is large‚ Spanish has become American’s second language therefore many companies have Spanish speakers that are able to provide a better customer service. I would like to speak about this topic because as a
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Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
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Martin and Nakayama (2009)‚ it could potentially change the way people in one country think and interact with of those in another country by diminishing cultural stereotypes and prejudices (Martin & Nakayama 2009). VI. Conclusion A. To conclude this speech‚ I hope to someday be a part of this exciting 21st century global economic collaboration and support international business growth through: a. Improving technical support for better world wide data
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Central Idea: At the end of my speech the audience will know all about the disadvantages of IQ testing in addition to the bad impact it has on today’s society. Introduction: After taking 3 different IQ tests and averaging the results I can tell you that my IQ is either of 82 which is considered as low average or of 123 which is considered as superior! Ask yourself one question; would you look at me differently if you knew which one it really is? At the end of the speech you’ll know all about the
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Aujae Brizendine Prof. Lee West Speech 2-3:20 Topic: Haiti 2012: Why are half a million people still in camps? Organizational Pattern: Problem Solution Specific Purpose: To persuade the government help is need in another place and action needs to be taken Primary Audience Outcome: I want the audience to notice there are others suffering more than themselves. It doesn’t hurt to lend a helping hand. Introduction: Two years on from the catastrophic earthquake which struck Haiti‚ killing more
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Margarita Torres Informative Speech Outline Title: “Zumba!” General purpose: To persuade Specific purpose: After listening to my speech‚ audience members will try Zumba fitness as a way to exercise. Thesis: Zumba is a dance fitness program that has revolutionized the way people exercise and how they enjoy it. INTRODUCTION I. Quote from Beto Perez‚ Zumba creator. II. Thesis statement. III. Preview of main points. BODY I. Zumba‚ ditch the workout‚ enjoy the party
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
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