SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
Premium Bank Finance Financial services
A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment of the requirements for Post Graduate Diploma in Business Management (PGDBM) (2009-2011) UNDER THE GUIDANCE OF: Dr. Seema Girdhar (Marketing Faculty) SUBMITTED TO: Prof. Dr. Seema Girdhar (Marketing Faculty) SUBMITTED BY: Akanksha Premwani Roll no. - 6005 GURU NANAK INSTITUTE OF MANAGEMENT Road no. 75‚ Punjabi Bagh‚ New Delhi-110026 A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment
Premium Bank Customer service Commercial bank
CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
Premium Customer relationship management
Bangladesh has created a favorable environment for private banking sector‚ which attracts many investors to invest in the financial market. Bangladesh has been doing very well in private sectors in recent years. Previously only government banks were here to serve the financial needs of consumers‚ but now varieties of services are offered by commercial banks which were not possible before. Financial assistance is very necessary to develop all the sectors which are provided by the central bank of Bangladesh
Premium Bank Economics
We traveled Cox’s Bazar two times on the year of 2008 and 2010.We went there by bus and stayed for a few days in the rest house of Bangladesh Power Development Board. We visited Teknaf‚ Saint Martin (it’s a rock beach)‚Himchori‚ Mohesh Khali Island‚ Enani beach‚ Dulahazra Safari Park etc. We went Chera Dip (Island) too by trawler from Saint Martin. It’s a coral beach. The corals can change their colors. There are lots of tiny blue fishes. The size of the chera dip is 1 to 1.5 square kilo metres.
Premium Bangkok Bangladesh Ocean
Overview of Airline Industry Air travel has grown in the past decade. Travel grew strongly for both leisure and business purposes. India will have nearly 800 to 1000 airplanes by 2023‚ it was estimated by Airbus. In spite of growth between 30 to 50 per cent in Indian aviation industry‚ losses of approximately 2200 crore is estimated for the current year. During 19991-1992‚ Modiluft‚ East West and Damania went bankrupt. Air Sahara and Jet Airways survived along with government own Indian
Premium Airline Low-cost carrier Indira Gandhi International Airport
the value relevance of earnings and cash flows in stock prices. In addition‚ the study pays attention on the firm size effect on value relevance. A hundred (100) companies have been selected to the sample representing the all the business sectors except banking‚ finance and insurance over a period of 5 years from 2004 to 2008 listed in the Colombo Stock Exchange (CSE) and the pooled time regression method is used to analyze the data. Return model as well as Price model was used to determine the value
Premium Stock market Regression analysis Income statement
What is PESTLE Analysis? Originally known as PEST Analysis‚ this is a macro environmental framework used to understand the impact of the external factors on the organization and is used as strategic analytical technique. PEST stands for "Political‚ Economic‚ Social‚ and Technological” factors. Francis Aguilar is referred to as the originator of this tool. He talked about ETPS – Economic‚ Technological‚ Political‚ and Social– as the four important factors for Scanning the Business Environment
Premium Law Strategic management SWOT analysis
EXECUTIVE SUMMARY A retrospect of the events clearly indicates that the Indian banking sector has come far away from the days of nationalization. The Narasimham Committee laid the foundation for the reformation of the Indian banking sector. Constituted in 1991‚ the Committee submitted two reports‚ in 1992 and 1998‚ which laid significant thrust on enhancing the efficiency and viability of the banking sector. As the international standards became prevalent‚ banks had to unlearn their traditional
Premium Bank Financial services Banking
Impact of IT on the Banking Sector This presentation analyzes the performance of major banks in terms of productivity and profitability in the pre and post e-banking period. Under the regime of banking sector reforms‚ IT Act of 1999 gave new dimensions to the Indian banking sector. IT has created transformation in banking structure‚ business process‚ work culture and human resource development. It has affected the productivity‚ profitability and efficiency of the banks to a large extent. The
Premium Bank