OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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where The analysis of platinum industry based on Porter’s Five Forces model reflect the extent to which the bargaining power of suppliers is limited since there are number of contracting companies providing goods and services to the few platinum mines. However there’s high level of entry barriers in the market due to the large capital investment required to establish the platinum mine with limited access to platinum as the resources. There’s relative low threat of substitute in this industry. in
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[pic] The World Airline Industry A European Perspective (Case Study) MCS-M-160 International Strategy Student Name: Siyuan Li Student ID: 2800712 Unit Coordinator: Robin John Question 1 Through PESTEL analysis‚ identify the major external environmental drives influencing the airline industry. Since the end of the case (2003)‚ to what extent have these driving force changed? Question 4 Analysis the business model of the low cost airline‚ discuss
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[pic] Topic Of The Report: The Analysis Of Porter’s Five Forces Model Towards OCBC Banking Industry Table Of Contents Table Of Contents...................................................................2 1. Introduction.........................................................................3 1.1 Introduction of the work......................................................3 1.2 Relative backgrounds of OCBC Bank............................
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Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
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companies in the world. Unfortunately‚ Pfizer faced challenges by macro-environment forces that affect their sales volume decline dramatically in 2011. PESTEL‚ Porter’s Five Forces and Industry Lift Cycle frameworks to be applied to analysis the broad macro-environment that affected Pfizer in the pharmaceutical industry. 1. PESTEL framework PESTEL (Appendix I) is classifies into six environmental influences including Political‚ Economic‚ Social & Cultural‚ Technological‚ Environmental and
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Cynthia Bronson Shanae Spencer Peter Wilson Part 1: Industry Analysis The Automobile industry The automotive industry designs‚ develops‚ manufactures‚ markets and sells motor vehicles‚ and is one of the world’s most important economic divisions by profits. This analysis focuses on the industry‚ specifically‚ manufacturers of automobiles. There are five competitors in the StratSim environment: Firm A‚ B‚ C‚ D‚ and E. Industry sales in the most recent year were 4.3 million units‚ with expected
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Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
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FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
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tools and models. Mintzberg et al. have developed schools of thought to help alleviate and categorise this problem but this approach lacks a comparison of the models found in industry e.g. BCG‚ 7S McKinsey‚ ANSOFF etc. Consequently at academic level (but not only) we see models like P5F‚ etc. predominate while tools like SWOT‚ PEST‚ ARC etc. populate the consultancy arena and operative levels of the organisation. The purpose of this paper is therefore to provide an overview and comparison of selected
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