Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly‚ Zipcar seized 80% of US market share‚ making it the strong player in the market. Secondly‚ as the company is able to acquire its competitors (Flexcar-US‚ Streetcar Ltd-UK)‚ they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly‚ Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility‚ make it available close
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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fraction of a second. Every Risk no matter how big or small is a potential threat for e.g. a small cut on the hand could turn gangrenous over the period of time‚ what are we prescribed to do then‚ we would lose our limb‚ IT too is similar. A proper analysis and management is necessary to keep the IT in a good shape. Businesses understand IT as a risky proposition since they believe an IT system might last a while but would invariably die because of the stiff competition. Every time a new technology
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Case Study: Ducati Should Minoli seek to grow the business in 2001? Since Minoli took the position as CEO of Ducati in 1996‚ the business has grown and became extremely successful. He transformed a company that was once on the verge of going bankrupt into one of the most profitable motorcycle manufacturers in the world. The explosive growth‚ profitability‚ market share‚ and revenues prove Minoli truly is an expert in turnaround management. He set high goals for the company such as reaching 10%
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Pest Analysis on Nordea Political 1. Legislation/law for information systems 2. Effectiveness of law v internet 3. Monopoly legislation 4. Trading from investors Economical 1. Economy of information systems in Scandinavia 2. Economical trends 3. Trade and industry 4. Competition of cost outside Europe Social 1. Wide demographic 2. Applying decent pricing to customer’s needs 3. Innovative idea to suite customer trends 4. Security Technical 1. Using different sites to their advantage
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in improving the business. This paper introduces three theories namely Fundamental Attribution Error‚ Expectancy Theory‚ Operant Conditional Theory in identifying the problems that fall into one of these categories. 1. From the Portman Hotel case study‚ there were many fundamental attribution errors made by groups or type of people. A few of them are • Firing PVs in the first month by the Management due to their low turnover (16%) • PVs complaint about porters‚ who were slow to respond to
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Institute Of Personnel Management Sri Lanka NAME OF THE PROGRAMME : - PROFESSIONAL QUALIFICATON IN HUMAN RESOURCE MANAGEMENT TOPIC OF THE CASE STUDY : - PERERA CONFECTIONARIES MODULE NUMBER : - MODULE 01 NAME OF THE LECTURE : - MRS. RAJEE RAVICHANDRAN For Office Use Only: 1. Final Marks : ……………………….. 2. Remarks : ……………………….. (To be filled by the Examiner) LATE SUBMISSION NO OF DAYS Content Acknowledgement…………………………………………………………………………
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Global Competitive Strategies EXTERNAL ANALYSIS PESTEL ANALYSIS Political factors: -restriction and regulation of imports‚ exports and trade tariffs decide whether a company can compete globally: eg. GATT agreement in 1989‚ Mexico-open marketplace‚ enabled Cemex to expand globally. - governments may decide to nationalize or privatize the cement production; eg. Venezuela nationalized cement production. - political stability of a country will highly affect the performance of the industry
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Analysis: Secondary Problem Analysis Dealing with conflicts: Some conflicts may arise from taking on the responsibility of leader within the negotiations team. Such conflicts may include coming up with an agreed collective agreement. This may cause a conflict between the employees and management. Since we are in charge of negotiations we will have to use a collaborative management style and try to satisfy everyone’s needs so people do not become irate. Many things can be the cause of this such
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