OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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where The analysis of platinum industry based on Porter’s Five Forces model reflect the extent to which the bargaining power of suppliers is limited since there are number of contracting companies providing goods and services to the few platinum mines. However there’s high level of entry barriers in the market due to the large capital investment required to establish the platinum mine with limited access to platinum as the resources. There’s relative low threat of substitute in this industry. in
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Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
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TECHNICAL PAPER (FINAL): - EXTERIOR AIRCRAFT LIGHTING SYSTEMS Exterior Aircraft Lighting Systems Author: Peter Mann Abstract There are many forms of lighting on an aircraft and each has its own purpose. Aircraft lighting can be split into two distinct categories: exterior and interior. This technical paper will look at exterior aircraft lighting systems. It will examine the purposes of these exterior lighting systems‚ their implications on the aircraft as a system of systems‚ and the
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Cynthia Bronson Shanae Spencer Peter Wilson Part 1: Industry Analysis The Automobile industry The automotive industry designs‚ develops‚ manufactures‚ markets and sells motor vehicles‚ and is one of the world’s most important economic divisions by profits. This analysis focuses on the industry‚ specifically‚ manufacturers of automobiles. There are five competitors in the StratSim environment: Firm A‚ B‚ C‚ D‚ and E. Industry sales in the most recent year were 4.3 million units‚ with expected
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Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
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The macro environment of the Western European brewing industry was analyse using the PESTEL framework to understand and assess the impact of the various external factors namely political‚ economic‚ social‚ technological‚ environmental‚ and legal. Political At the beginning of the 21st century the European governments forbear dynamic participation in the beer industry‚ which was considered as an important part of government revenues‚ moreover all this government started big campaigns against alcoholism
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FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
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Cebu Pacific Aircraft Accidents in the Philippines Executive Summary The purpose of this study is to provide the information and solution programs in providing quality service. CAAP (Civil Aviation Authority of the Philippines) is one that provides airlines the legal authority to participate in improving work-related tasks and services in aviation industry. One of the most pressing issues facing most airline industry locally today is the need to improve their quality service in terms of communication
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SECTORAL ANALYSIS: LUGGAGE INDUSTRY IN INDIA Contents Luggage Market – Overview ......................................................................................................................... 3 Drivers: ...................................................................................................................................................... 3 Challenges: ........................................................................................................................
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