OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Lifeless Eyes After being shown a painting‚ even when it is not in sight‚ one can still visualize its distinctive features‚ shapes and colors. When pondering the reason past experiences are never forgotten‚ Sethe conveys her thoughts aloud‚ saying‚ “I used to think it was my rememory. You know. Some things you forget. Other things you never do. But it’s not. Places‚ places are still there” (Morrison 43). Sethe broaches the idea that her memories are never completely forgotten and that these “places
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Hierarchical Analysis of Industries Classes‚ categories‚ forms‚ brands Product hierarchy is a term which defines the way a product is relative to other products in the same industry. It guides the path and process a consumer takes to determine the products we choose and we eventually purchase. To start off we look at a basic need that our ultimate choice serves. After we identify the need and determine which industry will satisfy it we are faced with decisions. Which class of products in that
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Functioning Eye (Emmetropia)</b> <br>The eye is the organ of sight. It is used in almost everything we do‚ from playing sport to reading. A normal and well functioning eye can focus objects and images‚ both near and far‚ perceive depth and adapt to changes in light. <br> <br>The perception of depth is due to having two separate eyes creating two separate images‚ while the ability to adapt to light change is attributed to the iris and the dilator muscles. However these two aspects of the eye are not
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2015 AP Language & Composition - ELA III Essay For my AP Language & Compositions ELA III Essay I chose the book‚ The Bluest Eye by Toni Morrison. The main theme established by the author is that believing european features are the epitome of beauty. Having blonde or ginger hair‚ blue eyes‚ and pale white skin made you beautiful‚ but if you were to have curly hair‚ brown eyes‚ and dark skin then you are not beautiful‚ those features made you ugly. You are to be mocked by peers‚ family‚ and everyone
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Blue Eyes Pheromone Review - Can Men Bank On This For Attraction? Find Out Here! From the inception of life‚ it has always been the story of man and woman. One can attest to this with the story of Adam and eve in the Garden of Eden. The move to attract the opposite sex by the male folks didn’t start today and seems not to end today rather; more researches are being done on daily if not hourly basis to improve on this. For a fact‚ Science is not left out in this‚ it has and still does all it can
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Big brothers eyes - by William D. Eggers and Eve Tushnet On 2 May 2002‚ The New York Post published an article about the use of surveillance cameras in public places written by William D. Eggers and Eve Tushnet of the Manhattan Institute‚ a high-profile right-wing think-tank. Entitled "Big Brother’s Eyes" and printed on The Post’s opinion page‚ William (Bill) Eggers was born in 1967 and is an American writer and government consultant. Eggers was born in New York City‚ grew up in the Chicago‚ Illinois
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Industry analysis of computer sector Submitted to Mrs. Indrish KAUR Submitted by Priyanka Manchanda FMS/MBA/152ing Introduction to Industry Each business operates under a group of firms that produce competing products or services known as an “industry”. An industry is thus a group of firms producing similar products or services. By similar products we mean products that consumer perceive to be substitutes for one another. Eg. Firms that produce PC’s such as apple‚ HP‚ IBM‚ Wipro
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Case Assignment 1: Industry Analysis For the past several weeks we have been examining firms’ environmental contexts. The purpose of this in-depth analysis is to: * understand how to document an industry’s systemic profitability (or loss) rate * understand the forces surrounding the industry (based on Porter analysis) that drive its underlying profitability (or lack thereof) * understand how macro-environmental factors influence the dynamics of the industry * understand how to
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International industry analysis November 2013 Travel industry Cauchies Christophe About the importance of the travel industry in the economy The travel industry is one of the biggest industries worldwide. Figure 1 shows the total –direct and indirect - contribution of the travel and tourism to the growth in each area of the world. Surprisingly more than 5% of the Asian growth is due to this industry. It represents 3% of the worldwide growth. Around 9% of the global GDP are – from
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