Case Study- Indian BPOs- Waking up to the Philippines Opportunity 1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? The global economic downturn has impacted jobs outsourcing in the BPO industry as it has helped to be one of the largest job creators in India. Due to this‚ many companies had to increase their operations output and therefore employ more and more people to keep up with the expanding
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CONTENTS Sr. No | Title | Page. No | | EXECUTIVE SUMMARY | 2 | 1 | Industry | 3 | | 1.1 Overview of Industry 1.2 | 3 | | 1.2 Different types of services offered by BPO | 4 | | 1.3 Top players of Industry | 8 | | | | 2 | Overview of project | 9 | | 2.1. Literature review | 9 | | 2.2. Background of the study | 15 | | 2.3. Objective | 17 | | 2.4. Research Methodology | 17 |
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Malaysia ( unpublished articles) Business Process Outsourcing (BPO) is defined as outsourcing activities which usually done internally to outsiders. Support function such as Finance function. Human resources and customer services are functions which categorized in BPO. In Malaysia‚ particularly for back-office and customers contacts center activities has been around quite sometimes especially among the banking industry. The adoption of BPO among large companies in Malaysia is expected to change the
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TRAINING REPORT ON BFSI(BANKING‚ FINANCIAL SERVICES AND INSURANCE) SECTOR IN OUTSOURCING COMPANY Submitted To MAHARSHI DAYANAND UNIVERSITY‚ ROHTAK In partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION (INDUSTRY INTEGRATED) (III SEMESTER) Submitted By Name: Anuj Arora Regn. No.1130700042 Roll No.1190210782 SHIKSHAPEETH COLLEGE OF MANAGEMENT AND TECHNOLOGY (ELC CODE:331023068) TILAKNAGAR‚ New Delhi -110018 CERTIFICATE
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outsourcing (BPO) and that the revenues of their information technology and BPO industries reached $48 billion in 2007 and the two industries account for 5.4%of the country’s GDP. C) India’s disadvantage in this market is that a recent study suggests that as early as last year the software and BPO industries would have suffered a labor shortage of about 500‚000 workers‚ if the growth continued; if so the boom in Bangalore would have ended causing firms to shift their software development and BPO activities
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core business. Today Business Process Outsourcing (BPO) is the next discipline many multi-national corporations are embarking on. BPO include functions such as human resource services‚ financial services‚ accounting and reporting‚ billing‚ procurement‚ call center management‚ credit services and customer relationship management. This research will focus on call center management function of BPO. Initially‚ one of the main drivers for foreign BPO was cost savings mainly due to currency market fluctuations
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Abstract A BPO is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette‚ the type of customer queries‚ that may arise and on how to respond to these queries in a quick and efficient manner. A BPO can also equipped with an automatic call handling
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Environmental Factors 9 2.3 Montevideo‚ Uruguay 9 2.3.1 Political/Legal factors 9 2.3.2 Economic 10 2.3.3 Social 10 2.3.4 Technology 11 2.3.5 Environmental 11 3. Conclusion 11 4. References 12 5. Appendix 16 5.1 Appendix A – PESTEL (Cebu‚ Philippines) 16 5.2 Appendix B – PESTEL (Montevideo‚ Uruguay) 16 5.3 Appendix C - Assumptions 16 5.4 Appendix D – Information Gaps 17 5.4 Appendix E – World Map of Shared Service Centre Locations 17 5.5 Appendix F – Presentation Slides 18 1. Strategic Options
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the Business Processes Outsourcing (BPO) industry. Ram and his advisors had been discussing there options but there are conflicts between staying within the software business versus the BPO industry. As Ram asserts‚ “One group argued that TCS should stick with the software-related businesses and work to move up the value chain” (pg. 518 Dossani/Kenney). They argued that the software arena was their core competency and that it was higher value- added than BPO. TCS also had developed its expertise
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Accenture Delivery Centers in India The Accenture Global Delivery Network features robust‚ rapidly expanding delivery centers in India that provide a comprehensive range of technology capabilities and Business Process Outsourcing (BPO) solutions. Accenture’s workforce in India accounts for more than 40‚000 employees. The Accenture Delivery Centers in India are uniquely positioned to leverage our industry expertise‚ functional capabilities‚ alliances and technology to produce tangible business results
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