Preserving People Competitiveness and Tenureship among BPOs in Metro Manila‚ Philippines Maria Lourdes P. Lugtu Marco S. Espinosa Jerryl Lou B. Esquivel Rosemarie A. Galsim Ma. Concepcion M. Gatchalian Heidi E. Layson Jeanne Daphne G. Perez Margie S. Tizon BSEM 3 -3 FUNDAMENTALS OF RESEARCH ENMA 4063 PROF. LOUVELLE S. FORMENTERA September 27‚ 2014 TABLE OF CONTENTS PAGE CHAPTER 1 The Problem and Its Background 3 Introduction 3 - 4 Theoretical Framework 4 - 11 Conceptual
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SWOT analysis looks at your strengths and weaknesses‚ and the opportunities and threats your business faces. By focusing on the key factors affecting your business‚ now and in the future‚ a SWOT analysis provides a clear basis for examining your business performance and prospects. This briefing outlines: • Typical strengths‚ weaknesses‚ opportunities and threats‚ and how to identify them. • How to use SWOT analysis to drive your business forward. 1 Self-analysis Use SWOT analysis as part of
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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COMPETITIVIDAD EMPRESARIAL Y DESARROLLO REGIONAL “CLÚSTER DE TERCERIZACIÓN DE PROCESOS \ INTRODUCCIÓN La tercerización de procesos es uno de los ocho sectores definidos por el Ministerio de Comercio‚ Industria y Turismo como de Clase Mundial‚ siendo una fuente para el crecimiento de las exportaciones y la generación de empleo‚ es por esto‚ que quisimos centrar nuestro estudio en la Tercerización de Procesos en Colombia‚ en las tres actividades descritas a continuación: Servicios de contacto
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Background From a renovated gas station in Burlington‚ Vermont‚ to far-off places with names we sometimes mispronounce‚ what began over 30 years ago with 2 guys creating otherworldly ice cream flavors has turned into a tastebud-boggling odyssey of Ben & Jerry’s desserts served around the world. As for the 2 guys who started it all‚ their story starts way before that: Ben Cohen and Jerry Greenfield grew up in Merrick‚ Long Island. They first met in junior high school‚ where they struck up a
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Synopsis BPO‚ Inc. is a professional service organization that offers clients a range of services from risk management and insurance to management consulting. The company has grown and profited from the developing trend in the 90’s and 2000’s of companies outsourcing business processes‚ such as human resources and claims processing. Presently‚ BPO has launched a six sigma initiative to identify areas for process improvement and financial savings in the Human Resource Outsourcing department. Concurrently
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OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure performance for all Services‚ carefully identify which of the Services
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Political Factors Political factors has to do with politics of the day prevailing in country. It is generally assumed that if political temperatures are down; businesses tend to flourish and the vice versa is also correct. In this particular case‚ it can be said that it is neutral and thus not expected to cause much rubble in the new companies operations. However‚ future political challenges cannot be ruled out. Nike being number one sportswear in the USA‚ its profits‚ turnovers‚ marketing sponsor
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Introduction PESTLE analysis is primarily used by organizations in the identification of the various factors that shape the external environment in which the organization operates (Babette & Fleisher‚ 2008). PESTLE normally includes the political-legal‚ economic‚ socio-cultural‚ environmental and technological factors‚ which play an integral role in describing the framework of environment that the organization is currently operating and the manner in which the factors will influence the future operations
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