References: Source: NASSCOM Strategic Review (2007). aNew segment called Engineering Services‚ R&D‚ and Software Products created (earlier encompassed by software and BPO segments). bProjections (made before the creation of the new segment). 2.7% 2.9% 3.2% 3.5% 4.1% 4.8% 5.4% Source: NASSCOM Strategic Review (2007)
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BUILDING ACTIVITY Q1. You are the manager of a newly setup BPO in india. You are to recruit 800 employees. What phases should you use to recruit and select new employees? Ans. Being a manager of a newly setup BPO and for recruiting 800 employees‚ following phases are to be followed : 1. Personnel planning: Under this phase‚ planning of personnel is done to see how much requirement is there for the personnel in the newly setup BPO. 2. Job analysis: After the personnel planning‚ the manager
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Evolution of Information Technology and its Emergence in India ITM-IB PP6 EXECUTIVE SUMMARY Information Technology today is what runs businesses worldwide. It is what drives the industries and is an irreplaceable element of our routine lives. But where did it all begin? Why has it gained so much importance over time‚ so much so that we study an entire subject on it? Through this paper we have traced the path of evolution of IT from its nascent stages‚ globally as well as
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A STUDY GUIDE by sally campbell www.metromagazine.com.au www.theeducationshop.com.au Synopsis > OUTSOURCED! explores the experiences of young people working in call centres in India and Australia. Never before have national borders been so porous. Technological advances mean a call-centre operator in India can now answer calls from consumers in the United States‚ Europe and Australia‚ as well as other developed countries. T o many observers‚ outsourcing represents a new frontier
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Jearvie Mat L. Delos Reyes BSIT 4-3 CASE STUDY COCA-COLA Lost Millions Because of this Market Research Mistake I. TIME CONTEXT 1995 (see appendix a). II. VIEW POINT In the mid-1980s‚ the Coca-Cola Company made a decision to introduce a new beverage product (Hartley‚ 1995‚ pp. 129–145). The company had evidence that taste was the single most important cause of Coke’s decline in the market share in the late 1970s and early 1980s. A new product dubbed “New Coke” was developed that was sweeter than
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GRAMMAR COMPETENCE ASSESSMENT OF CALL CENTER AGENTS AS PERCEIVED BY SELECTED BPO SUPERVISORS IN CAVITE: A BASIS FOR AN INTENSIVEENGLISH GRAMMAR TRAINING PROGRAM Undergraduate Thesis Submitted to the Faculty of the College of Economics‚ Management and Development Studies Cavite State University Indang‚Cavite In partial fulfillment of the requirement for the degree Bachelor of Science in Business Management Elger C. Bataller Remevil P. Caguitla April 2015 GRAMMAR
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Strategies for Business Process Outsourcing: An Analysis of Alternatives‚ o p port u nities‚ and R is k s Subrata Cbakrabarty Texas A&M University‚ USA ABSTRACT This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serve as an aid to decision makers who face the great dilemma of whether to insource or outsource a process‚ and additionally how to handle outsourcing to offshore locations
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Hi everyone posting this new and fresh article on Outsourcing. What is Outsourcing? Outsourcing - A company purchases a product or process from an outside supplier rather than producing it in house. Outsourcing is subcontracting a service‚ such as product design or manufacturing‚ to a third-party company. Outsourcing became part of the business lexicon during the 1980s. Note - Subcontracting - A company contracts an outside supplier to produce a product or process to the company specifications
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BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s
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A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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