Primer Republic Act. No. 9262 ANTI-VIOLENCE AGAINST WOMEN AND THEIR CHILDREN ACT OF 2004 Q: What is the Anti-Violence Against Women and their Children Act of 2004 (Anti-VAWC Act)? A. It is the law penalizing acts of violence against women and their children as a public crime. These acts include physical violence‚ sexual violence‚ psychological violence and economic abuse These acts are punishable even if committed outside the house. Q: What is violence against women
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get lesser than the past years. Business-process Outsourcing (BPO) in the country offers more job slots for the Filipinos‚ as the top ten BPO firms in America operate here in the Philippines‚ such as Convergys. The BPO industry is estimated to create more or less
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Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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relatively cheap talent pool. We consider this to be the single most important factor that differentiates Knowledge Process Outsourcing from its predecessor‚ Business Process Outsourcing (BPO). • KPO is about “intellectual arbitrage”. This differentiates KPO from IT Outsourcing (ITO) or Business Process Outsourcing (BPO)‚ both of which emphasize cost arbitrage. KPO is characterized by niche offerings‚ highly skilled staff and a relatively small scale. It cuts into the traditional “core competencies”
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to Ryanair. Many models are available in the analysis of economic entities. The question is: Which model is better suited to a certain situation? In analysing the macro-environment of Ryanair‚ the business model of choice would be the PESTEL model. The PESTEL model consists of six categories namely: political‚ economic‚ social-cultural‚ technological‚ environmental‚ and legal. These categories consider the external environment the firm under analysis‚ addressing the macro-environment of Ryanair
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A StudY On InDian INformation technology industry UNDER THE GUIDANCE Prepared by: SAMIK SOME Group No: 10 Organization leadership and strategy Swarnika Nayak Fiona George Shrey Kashyap Shambhavi Priya Prapoorna Ketha
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LEASES Lessee: Operating lease or finance lease (substance over legal form). ASPE: ‘Capital’ Finance lease if meet one of the criteria (for both ASPE and IFRS): transfer of ownership/BPO‚ lease term major part of economic life (> 75%)‚ PV minimum lease payments (MLP) substantially all of FV (> 90%). If not‚ operating lease and record rent expense and disclose if committed more than one year. IFRS: additional criteria: leased asset specialized – only lessee can use without major modifications
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EMERGING ECONOMIC SECTORS IN MAURITIUS INTRODUCTION 1 LAND USE 2 RENEWABLE ENERGY 5 BUSINESS PROCESS OUTSOURCING (BPO) 8 MARINE RESOURCES 15 MEDIA AND ENTERTAINMENT INDUSTRY 18 BIOTECHNOLOGY AND BIOMEDICAL 19 CONCLUSION 23 INTRODUCTION In the recent years the Mauritian economy has seen a lot of diversification with the emergence of several new sectors to add to the traditional sectors that are Sugarcane Industry‚ Manufacturing and Tourism. The land
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References: Phil Taylor and Peter Bain (2008)‚ “United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring” ‚ Vol 40 Iss 1 pg. 131- 154 Sagar Chakraverty (2006)‚ “Employee attrition in IT/BPO Sector: Cost and Consequences” Shilpa Surana‚ Anup K. Singh (2009)‚ “The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India” International Journal of Work Organisation and Emotion ‚ Vol 3 Iss 1 pg
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html IJM E CHALLENGES FOR HR MANAGERS IN INDIAN BPO INDUSTRY WITH RESPECT TO ATTRITION Hema Gulati Asst.Professor Department of Management DAV Institute of Management Faridabad‚ Haryana-121001 E-Mail: gulati_hema@yahoo.com Dr.Sunita Bishnoi Assoc.Professor Department of Management DAV Institute of Management Faridabad‚ Haryana-121001 ABSTRACT According to the study conducted by NASSCOM and Everest India‚ the Indian BPO sector has been growing at more than 35 percent over the
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