SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat competition amongst banks for acquiring
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service in the service sector and along with that it is the most used service in almost all over the world. Like any other banks HSBC also have a distinct focus on their customers. One can easily find out that how much they are focused on their customers once they learn about their mission statement “World’s Local Bank”. Form this statement we find out they tends to be the bank which will be operated in almost all over the world with is true. Today we see HSBC has its branches in almost all the prominent
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originated in the last decades of the 18th century. The first banks were Bank of Hindustan (1770-1829) and The General Bank of India‚ established 1786 and since defunct. The largest bank‚ and the oldest still in existence‚ is the State Bank of India‚ which originated in the Bank of Calcutta in June 1806‚ which almost immediately became the Bank of Bengal. This was one of the three presidency banks‚ the other two being the Bank of Bombayand the Bank of Madras‚ all three of which were established under charters
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Types of Banks. Commercial banks differ from investment banks.Most financial consumers think of “the bank” as a place to keep liquid financial resources‚ such as checking accounts and savings accounts. A consumer may have personal accounts at acommercial bank. The commercial bank’s primary business involves taking in financial assets as deposits then lending these assets to other customers at a rate of interest. The interest rate the bank charges on loansand revolving lines of credit or other credit
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CAPITAL CITY BANK Capital City Bank (CCB) was a medium sized commercial bank owned by a small group of shareholders. Its total employee force numbered nearly 1‚000 personnel. Because of the company ’s poor performance in recent years‚ the owners decided to sell their equity to a group of new investors who felt that CCB could be turned around with more aggressive management. The transfer of ownership of the bank was followed by basic changes in bank strategy as well as changes in many key personnel
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I. Statement of the Problem Lincoln national bank had large loan losses in 1980’s‚ Mr. Vigil‚ the CFO didn’t want to repeat the mistakes LNB had in the past and want to create precautionary measures and avert future risks. II. Objectives of the problem The objective is to help LNB review its past performance to avoid future problems and also to help the bank maximize shareholder’s wealth. III. Areas of consideration a. One area that needs to be considered is Credit risk or the potential
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BLOOD BANK MANAGEMENT SYSTEM Software Requirements Specification 3rd Feb 2013 Prepared for BLOOD BANK Table of Contents Revision History ii Document Approval ii 1. Introduction 1 1.1 Purpose 1 1.2 Scope 1 1.3 Definitions‚ Acronyms‚ and Abbreviations 1 1.4 References 1 1.5 Overview 1 2. General Description 2
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State Bank of India is the largest state-owned banking and financial services company in India. The Bank provides banking services to the customer. In addition to the banking services‚ the Bank through their subsidiaries‚ provides a range of financial services‚ which include life insurance‚ merchant banking‚ mutual funds‚ credit card‚ factoring‚ security trading‚ pension fund management and primary dealership in the money market. The Bank operates in four business segments‚ namely Treasury‚ Corporate/
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First National Bank | A Case Study “If we don’t change‚ we don’t grow. If we don’t grow‚ we aren’t really living.” -Gail Sheehy | Amil‚ Paula BiancaIsidoro‚ Joanna MarieRojas‚ RobertSampang‚ Makrene LaraSeptember 17‚ 2010Prof. Aliza Racelis | ------------------------------------------------- EXECUTIVE SUMMARY ------------------------------------------------- Point of View: Sammy Viray‚ New FNB President ------------------------------------------------- -------------------------------------------------
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Public transport could be made free of charge. Are there more advantages or disadvantages to this change? In many countries around the world there is considerable debate about the role of public transport. One suggestion that is commonly put forward is that it should be made free of charge. My belief is that while this policy might be difficult to implement in practice‚ there are at least two strong reasons for considering it. The one significant problem with making public transport free
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