OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
where The analysis of platinum industry based on Porter’s Five Forces model reflect the extent to which the bargaining power of suppliers is limited since there are number of contracting companies providing goods and services to the few platinum mines. However there’s high level of entry barriers in the market due to the large capital investment required to establish the platinum mine with limited access to platinum as the resources. There’s relative low threat of substitute in this industry. in
Premium Mining Supply and demand
Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
Premium Coffee Customer service Starbucks
e L.S.C. JULY’12 London School Of Commerce MANAGING HUMAN CAPITAL TASMINA ZAMAN Submitted in partial fulfillment of requirement for the Degree of MBA List of Figures Critically evaluate the issues Human Resources Managers need to take into consideration when there are changes in external environmental factors . Analyse what HR practices will help organizations gain sustainable competitive advantage. Critically
Premium Human resource management
companies in the world. Unfortunately‚ Pfizer faced challenges by macro-environment forces that affect their sales volume decline dramatically in 2011. PESTEL‚ Porter’s Five Forces and Industry Lift Cycle frameworks to be applied to analysis the broad macro-environment that affected Pfizer in the pharmaceutical industry. 1. PESTEL framework PESTEL (Appendix I) is classifies into six environmental influences including Political‚ Economic‚ Social & Cultural‚ Technological‚ Environmental and
Premium Pharmaceutical industry Pharmacology Food and Drug Administration
Cynthia Bronson Shanae Spencer Peter Wilson Part 1: Industry Analysis The Automobile industry The automotive industry designs‚ develops‚ manufactures‚ markets and sells motor vehicles‚ and is one of the world’s most important economic divisions by profits. This analysis focuses on the industry‚ specifically‚ manufacturers of automobiles. There are five competitors in the StratSim environment: Firm A‚ B‚ C‚ D‚ and E. Industry sales in the most recent year were 4.3 million units‚ with expected
Premium Marketing Vehicles Vehicle
Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
Premium Record label File sharing Music industry
42 years after assassination Malcolm X inspires militant struggle against racism By Monica Moorehead Published Feb 18‚ 2007 5:55 PM On Feb. 21‚ 1965‚ revolutionary Black nationalist leader Malcolm X was assassinated while making a speech at the Audubon Ballroom in Harlem‚ N.Y. He was only 39 years old. To this day‚ it is still widely believed throughout progressive sectors that the U.S. government was very much behind his death. Malcolm X | Consider the fact that the Federal Bureau
Premium Barack Obama Democratic Party Malcolm X
FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
Premium Generally Accepted Accounting Principles Balance sheet
SECTORAL ANALYSIS: LUGGAGE INDUSTRY IN INDIA Contents Luggage Market – Overview ......................................................................................................................... 3 Drivers: ...................................................................................................................................................... 3 Challenges: ........................................................................................................................
Premium Brand management Brand Marketing