OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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International industry analysis November 2013 Travel industry Cauchies Christophe About the importance of the travel industry in the economy The travel industry is one of the biggest industries worldwide. Figure 1 shows the total –direct and indirect - contribution of the travel and tourism to the growth in each area of the world. Surprisingly more than 5% of the Asian growth is due to this industry. It represents 3% of the worldwide growth. Around 9% of the global GDP are – from
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Introduction of JDW S Group: JDW group has grown from sugar production into premier business group of Pakistan. JDW Group is the progressive industrial house of the country. JDW’s Group Diversification: Faruki Pulp Mill Ltd JK Dairies (Pvt) Ltd JDW sugar Mills Limited. Introduction of JDW Sugar mill Limited: Sugar manufacturing is the core business of the Group and is also renowned for support of innovative farming techniques which augment the core business. The Group takes immense pride
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Industry and Competitive Analysis Analysis is the critical starting point of strategic thinking. Kenichi Ohmae Awareness of the environment is not a special project to be undertaken only when warning of change becomes deafening ... Kenneth R. Andrews Crafting strategy is an analysis-driven exercise‚ not an activity where managers can succeed by sheer effort and creativity. Judgments about what strategy to pursue should ideally be grounded in a probing assessment of a company’s external environment
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REPORT ON ANALYSIS OF COFFEE INDUSTRY INTRODUCTION Food and Beverage industry of India have been booming for last 10 years as compared to other developed nations. Food industry includes both packaged and unpackaged as well as beverages either alcoholic or non-alcoholic drinks. Being a producer of coffee‚ India consumes 75% of coffee and exports the remaining. At present‚ India accounts for 16.3% of South Asia food retail industry. According to the research‚ Indian food retail industry is estimated
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Introduction: Square Pharmaceuticals Ltd. (SPL)‚ the pharmaceuticals giant in the country‚ is a trusted name in the industry of manufacturing quality medicines for more than four decades. Today Square Pharmaceuticals Ltd. (SPL) symbolizes a name – a state of mind. But its journey to the growth and prosperity has been no bed of roses. Square Pharmaceuticals Ltd. (SPL) is a flagship company of the Square group of industries as well as the largest pharmaceuticals company in Bangladesh. Founded in
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Suitcase Industry Analysis Nowadays‚ many people like traveling. When they travel to other cities or other countries‚ they must bring their luggage. They put their cloth‚ shoes‚ cosmetic‚ charges and a lot of things that you can imagine into their luggage. So‚ luggage has become the most important thing in our traveling. From wooden luggage to cortical luggage‚ from ancient to modern‚ from president to common people‚ they all need luggage. More and more Chinese luggage companies become OEM. They
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Introduction: Square Pharmaceuticals Ltd. (SPL) has been the trendsetter in Bangladesh Pharmaceutical Market since its inception in 1958. Over the last decade SPL actually rose to a new standard moving beyond manufacturing quality medicines to win mindshare of patients‚ physicians‚ shareholders‚ business partners‚ and communities where we work and live. Our dedication to add more value to the common wealth of the society compounded by innovative strategies for
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Question 1) How attractive is Samsung’s primary (core) industry? Conduct an industry analysis. Five Forces Model: 1. Barriers to Entry Because of the extremely intricate and sophisticated nature of manufacturing semiconductors‚ a competitor should expect high initial capital requirements to build facilities needed for production. Cost to build a new semiconductor fab has gone up from $200 million in 1985 to $3 Billion in 2004. Incumbent companies have capabilities to design newer generations
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Industry Analysis Assess Industry Competitive Structure Within the restaurant industry‚ the quick service restaurants (QSR) sector‚ or better known as fast-food restaurants‚ are classified as “Perfectly Competitive” along the Industry Competitive Structure below. Monopolistic Oligopolistic Suppliers Perfectly Competitive Oligopolistic Buyers Monopsonistics Characteristics of the industry that places it within a perfectly competitive environment are as follows: 1. Rivalry within
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