QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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quality and integrity. Starting with Cotton Trading‚ Hashoo Group of Companies today boasts the only chain of Five -Star Hotels in Pakistan namely The Pearl Continental Hotels chain and the Karachi Marriott and the Islamabad Marriott Hotels with presence in all the provincial capitals and the Federal Capital except one. Today‚ Hashoo Group of Companies besides hotel industry encompasses oil and gas exploration‚ mining‚ ceramics‚ pharmaceuticals‚ tourism and travel. It also has considerable investment
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take holidays You’re taxed as a single person The life of the business is limited. Question 2 What does PESTLE entails and its involvement in business. PESTLE stands for - Political‚ Economic‚ Sociological‚ Technological‚ Legal‚ and Environmental. The term PESTLE has been used regularly in the last decade or so and its true history is difficult to establish. PESTLE analysis is in effect an audit of an organisation’s environmental influences with the purpose of using this information
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Contents Introduction Budgeting The Three Periods Forecasting Suggestions Technological advances in the Hospitality Industry Conclusion References Introduction The Newtown Central Hotel runs a 100 bedroom three star city centre hotel part of a global chain. The present report purpose is to evaluate the implementation of a range of strategies in order to achieve profitable room sales‚ looking at the past 3 period’s figures and using group results from the first assignment (yield management
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CHAPTER- I Introduction INDIAN ELECTRICAL INDUSTRY PROSPECTS OF THE INDIAN ELECTRICAL INDUSTRY Like every other industrial sector in India‚ the Indian Electrical/Electronics Industry too is slowly emerging from out of its "protective cover". For far too long has Indian Industry remained shackled and consequently inward looking. Over the past fifty years there was no exposure to global players and competition‚ with the result that the Industry grew up in a sheltered environment‚ dependent
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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INDUSTRY ANALYSIS PAPER: AIRLINE INDUSTRY Table of Contents Executive Summary Introduction Market Structure Industry Demand Cost Structure Analysis of Competitive Forces Conclusion References Appendix A Executive Summary Airlines companies are undergoing major changes to cope with the new challenges of the modern economy. Geopolitical factors‚ such as war and terrorism‚ the financial crisis of 2009‚ high entry barriers‚ as well as extreme weather events‚ are
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Executive Summary The center of our industry and competitor analysis research is MGM Mirage‚ the second largest casino hotel operator in the world with $7.2 billion in revenues in 2008. The only company that surpasses MGM Mirage by revenue and scale is Harrah’s Entertainment Inc. with $10.8 billion in revenues in 2008. Other competitors that should be considered are Las Vegas Sands Corp. and Wynn Resorts Ltd with respectively $1.7 and almost $1 billion in revenues in 2008. Our
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the same 7 The same for less 7 Less for much less 7 More for less 7 Marketing StrategyProcess 8 Situational Analysis 8 S.W.O.T analysis 9 Segmentation and targeting 9 Differentiation and Positioning 9 The 4 Ps. 10 Product 10 Price 10 Place 10 Promotion 10 Hilton Worldwide 10 Vision 10 Mission 10 Corporate Culture 11 Hilton Worldwide S.W.O.T Analysis 11 Market segmentation and positioning of Hilton Worlwide. 12 Brands in the Hilton Worldwide group. 12 12
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Porter’s Five Forces- Threat of New Entrants Since its introduction in 1979‚ Porter’s Five Forces has become the de facto framework for industry analysis. The five forces measure the competitiveness of the market deriving its attractiveness. The analyst uses conclusions derived from the analysis to determine the company’s risk from in its industry (current or potential). The five forces are (1) Threat of New Entrants‚ (2) Threat of Substitute Products or Services‚ (3) Bargaining Power of Buyers
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