Alina Belkina 1. Short overview of LUKOIL Industry Oil and gas Founded 1991 Headquarters Moscow‚ Russia CEO Vagit Alekperov Products Petroleum‚ Natural gas‚ Petrochemicals Revenue Increase US$ 139.2 billion (2012) Net income Increase US$ 11. billion (2012) Employees 150‚000 LUKOIL‚ a vertically integrated oil company‚ and carries out exploration‚ acquisition‚ integration and subsequent efficient development of oil and gas fields outside the Russian Federation to facilitate the
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Présentation de l’entreprise Starbucks Fondée en 1971‚ Starbucks Coffee Company est la plus grande chaîne multinationale de cafés‚ Starbucks était alors spécialisé dans le commerce de café en grains. En 1987‚ Starbucks est devenue Starbucks Corporation après son acquisition par Howard Schultz‚ l’entreprise a alors ouvert et racheté des boutiques à travers le monde entier. Les boutiques Starbucks vendent en plus de leur propre marque du café‚ du thé‚ des pâtisseries mais également des machines à
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Market Analysis Starbucks provides the highest-quality coffee what it believes in the world. It has hundreds of product lines and the sales of beverage take the largest percent. Despite of Starbucks’ overwhelming presence and convenience‚ customers think there was just a little of image and product differentiation between Starbucks and the smaller coffee chains. However‚ Starbucks has an uncomplicated distribution strategy‚ and it tries to make customers get entrance to Starbucks products
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PESTLE Analysis PESTLE analysis focus on the external factors that directly or indirectly affect the work and progress of the company in the marketplace. It highlights different factors associated with the analytical tool that would affect the business of the company and help them formulate their working policies in regards of these factors. The PESTLE analysis consists of political‚ economic‚ social‚ technological‚ legal and environmental factors that affect the work and performance of the company
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Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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products Customers are willing to pay this high price in order to receive The Starbucks Experience‚ in which “we’re not in business of filling bellies‚ we’re in the business of filling souls”. * Anytime‚ anywhere By opening new shops‚ Starbucks allows people to reach their stores anytime‚ in the shortest distance. It seems that there are not many places left without Starbucks. * Food offerings: Starbucks add in their menu everything from Krispy Kreme doughnuts and Fresh Fields gourmet
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Nike is the leading footwear company in the world. PEST Analysis sums up how the company’s business strategies fare in the macro environmental level. Nike‚ Inc. is an incorporated company that designs‚ develops and markets worldwide athletic footwear‚ apparel‚ equipment and accessories. Nike employs both traditional and non-traditional distribution channels in almost 200 countries with primary market regions in the United States‚ Europe‚ Asia Pacific‚ and the Americas. Nike has some 20‚000 retailers
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Starbucks Schultz created a “third place”‚ among home and work‚ that people could come‚ relax and socialize. His prototype was the coffee shops he saw in Italy and he wanted create the same culture in United States. Also‚ at the time‚ coffee consumption was declining‚ so this was a quite radical idea. The goal was to create a coffee culture‚ offering people a variety of quailty coffees in a friendly and sociable environment. The service was also very important. They needed to combine this coffee
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SWOT Analysis Strengths The main strengths of Starbucks come from the company’s brand image as well as the high visibility that the company has in various markets. Additionally‚ Starbucks also has experienced and competent workforce that ensures that quality services are offered to the customers. The existing relationship with supplies of coffee beans also means that Starbucks is able to get quality coffee all year round. Weakness Even though there are a few weaknesses‚ the main weakness can be argued
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The Starbucks Story Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee‚ tea and spices with a single store in Seattle’s Pike Place Market. Today‚ we are privileged to connect with millions of customers every day with exceptional products and more than 20‚000 retail stores in 65 countries. Folklore Starbucks is named after the first mate in Herman Melville’s Moby Dick. Our logo is also inspired by the sea – featuring a twin-tailed siren from Greek
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