ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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1. General Economic Outlook Cott Corporation earned its revenue mainly from United States‚ Canada and U.K. Its revenue from these countries accounted for 97.83% and 98.62% in 2003 and 2002 respectively. However‚ the company tends to increase its operation in Mexico as a result of its acquisition in .. Therefore‚ our discussion will be based on 4 countries as mentioned above. 1.1 Global Economic Outlook From economic in bubble stage in 2000 to the adverse effects of the September 11‚ 2001
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below: Michael Porter described a concept that has become known as the "five forces model" to help understand how competition affects your business. Porter’s 5 forces analysis is a framework for industry analysis and business strategy development developed by Michael E. Porter in 1979 of Harvard Business School. It uses concepts developed in Industrial Organization (IO) economics to derive 5 forces that determine the competitive intensity and therefore attractiveness of a market. Porter referred to
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Marriott corporation Group -1 Akasha.J Dhivya Priya.R Gayathri.P.A Sadhana.S Srikumaran.M.A Components of Marriott’s Financial Strategy Growth Objective: Is to become the preferred employer and provider in lodging‚ contract services and restaurants‚ and to be the most profitable company in the industry. 1. Manage rather than own hotel assets: Lowers accounting assets on the books thereby increasing the ROA. Sharing of risk that comes from the properties and provide Marriott to operate with
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1. Read the footnotes carefully. Identify four accounting policy changes and accounting estimates that Harnischfeger made during 1984 and estimate as accurately as possible the effect of these changes on the company’s 1984 reported profits? One accounting change that Harnischfeger made was that they were going to include products purchased from Kobe Steel in their net sales. Before November 1‚ 1983 only the gross margin on Kobe products was included in their net sales. Harnischfeger was also
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Porter S.W.O.T Analysis Strengths TCAA (Billy Bishop City Airport) – The location of this airport‚ combined with the TCAA/Porter strategic partnership offered significant advantages to Porter. Owning airport infrastructure allowed Porter to better handle operational coast and better control the customer experience. Fleet – Only using a single aircraft (Bombardier Q400 with 35%) resulted in cost savings in maintenance‚ training‚ employee pay rate and airport fees. Amenities – In flight and
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Whirlpool Corporation’s Global Strategy We want to be able to take the best capabilities we have and leverage them in all our companies worldwide. David Whitman‚ Whirlpool CEO‚ 1994 Quoted in the Harvard Business Review In 1989‚ Whirlpool Corporation (Whirlpool) embarked on an ambitious global expansion with the objective of becoming the world market leader in home appliances. Beginning with the purchase of a majority stake in an appliance company owned by Philips‚ the Dutch electronics firm
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Case 11-1: Polluter Corp Polluter Corporation is a manufacturing firm in the United States registered with the Securities and Exchange Commission. Polluter Corp. operates three facilities manufacturing various household cleaning products. These products produced are sold to retail customers. The United States government funded their company with emission allowances (EAs). An emission allowance is an authorization to emit a fixed amount of a pollutant. An emissions allowance is sometimes also
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The Grave "The Grave‚" by Katherine Anne Porter‚ is about two young children’s lives and how their past affected them while growing up. Both Paul and Miranda are related as brother and sister.Paul was a twelve year old boy who really enjoyed hunting and gathering skeletons.Miranda was a nine year old girl who use to like shooting targets‚ and grew up as a tomboy. They used to live in Louisiana and then later on they moved to Texas. After they moved down to Texas‚ their family purchased a small farm
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Case Study of McKesson Corporation Description of the company’s performance McKesson Corporation is one of the leading providers of health care products and services. When it comes to analyzing the external environment; the political‚ economic‚ social‚ technological (PEST) analysis shows that the environmental situation is favorable for the company. The environmental factors are giving the company a chance to succeed in its endeavor. In politics there is no direct problem that might affect the
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