NIGHTINGALE COMMUNITY HOSPITAL. RCA (ROOT CAUSE ANALYSIS) FOR THE SENTINEL EVENT REPORT HAPPENED ON MAY 14‚ THURSDAY AT 9:00 AM. 1. SENTINEL EVENT DESCRIPTION. The pre-op nurse told the mother that once Tina (The patient)‚ a 3 years old child‚ went to the OR‚ her surgery would take about 45 minutes and then she would go to recovery and she would be there at least one hour
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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GENERAL HOSPITAL 1000 BROAD STREET PHILADELPHA‚ PA 19148 Jeremy Dittmer Employee Relations Specialist 3217 Tenth Avenue Bellmawr‚ NJ 08031 Dear Mr. Dittmer: For the past 20 years our hospital has contracted all training seminars with your company‚ your company has been dependable and always gets the job done. In March‚ we need to train 20 supervisors in the area of Sexual Harassment and Unlawful Discrimination in the workplace. We would like your company Wydade Consulting Services to complete
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A Project Report on Hospital Management System Directorate of Distance Education‚ Swami Vivekanand Subharti University Submitted for partial fulfillment for award of the degree in Bachelors of Computer Applications BY STUDENT Batch- BCA Name- Adil Hussain Enrollment No.-A1020507622 Batch- BCA Name- Adarsh Singh Enrollment No.-A1020507620 Batch- BCA Name- Rahul Kumar Jha Enrollment No.-A1020508227 Under the
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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The SRS is technical specification of requirement of Hospital Management system. This specification describes what the proposed system should do without describing how it will do it. It also describes complete external behavior of proposed system. 1.1. Purpose:- The main purpose of our system is to make hospital task easy and is to develop software that replaces the manual hospital system into automated hospital management system. This document serves as the unambiguous guide
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Madison Children’s Hospital Sandie Hood University Of Phoenix The outline for grant proposal should consist of the following things. I. Title II. Summary/Abstract should not be more than 100 words. III. Introduction A. Background Explain the situation Show what created the problem Show why that the problem is important B. Statement of the Project Problem Define the problem ones
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Assignment: Case Study for Berwick Hospital System Assume that you are the newly appointed Chief Continuity Manager for the Berwick Hospital System. Outlining the major risks associated with maintaining continuity of operations in the event of an environmental catastrophe‚ and making an outline of the basics of a continuity plan to cope such a scenario. To: the Chief Operating Officer Subject: Risks Associated with Environmental Catastrophe Berwick Hospital System has identified some of the
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The subject of my research paper is about Hospital Associated Infections. This isn’t as general topic as a lot of my classmates picked. Hai’s in the most basic sense is an infection that a patient acquires in a healthcare setting that didn’t have before they entered into the healthcare setting. I work in a hospital and hai’s are unfortunately very common in hospitals and more common than most people realize. I wanted to research this topic because I have seen the impact to patients when their health
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The domestic policies of Kennedy and Johnson had large affect on the nation. John F. Kennedy’s domestic policy was the New Frontier. Johnson’s policy was known as the Great Society. The affects of both programs were felt by the nation. The New Frontier was Kennedy’s vision for America’s domestic situation. All though most of Kennedy’s attempts were destroyed by a republican congress he was able to be successful in some areas. The first step he took was creating the Peace Corps. Another program that
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