1. Should Canyou Ranch implement a CRM strategy? The strong competition within the spa industry requires businesses to exert effort in establishing a stronger hold on its market. The spa businesses should then integrate new business mechanisms or practices that are customer-oriented. One example of doing this alternative is through the employment of customer relationship management. The approach on CRM covers all business processes that an organization employs so as to determine‚ select‚ obtain
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Case 1-3 Canyon Ranch Should Canyon Ranch in the Berkshires develop a clear customer relationship management strategy and make it a cornerstone of its positioning as a preeminent destination spa. Canyon Ranch in the Berkshires has been a profitable business for the affluent customer since 1989. Following in the footsteps of the original location that opened in 1979 in Tucson Arizona by priding themselves on their exceptional customer service and ability to reach each customers individual needs
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From the moment my father took me to a golf course at the age of 9‚ I knew I had a great passion for the game of golf. I began playing at the club level‚ but soon through perseverance and practice‚ I qualified for the junior trials at the national level. The competition was fierce as it featured the best players from around the country. The trials proved to be daunting since we were expected to play 81 holes over 3 days‚ and I was not off to a great start due to immense pressure. By the second
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Canyon Ranch XXXX Canyon Ranch Canyon Ranch Health Resorts is an organization designed to inspire and motivate individuals in their quest to become a more health conscientious human being. “Canyon Ranch prides itself with being a company that can influence one’s quality of life from the moment one arrives to long after one returns home” (Applegate & Piccoli‚ 2004). The founders of Canyon Ranch (Enid and Mel Zuckerman) wanted their business to be a place where individuals could “relax‚ enjoy
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Canyon Ranch Answers Parth Gandhi 1. What is the value of customer information to Canyon Ranch? Ans. To Canyon Ranch‚ customer information is must in order to implement their business model successfully. The value that it gives to the business is that it understands customer’s unique wants and give alternatives that will allow each guest to rach their individual goals. This is essential for Canyon Ranch to reach its mission to “inspire people to make healthy living‚ turning hopes and
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September 22‚ 2009 1. What is the value of customer information to Canyon Ranch? To Canyon Ranch‚ customer information is vital in order to successfully implement their business model. The value that it provides to the business is the ability to understand each customer’s unique needs and provide appropriate alternatives that will allow each guest to achieve their individual goals. This is essential for Canyon Ranch to attain its mission to “inspire people to make a commitment to healthy living
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Overly Attached Daughter In the short story‚ “Ranch Girl” by Maile Meloy‚ the author illustrates a very ordinary girl who is not given a name. The author shows that once you are a ranch girl‚ you are a ranch girl the rest of your life. Here‚ the story clearly demonstrates that the people who live in the ranch settings are all overly attached to their roots‚ and cannot let go. The main character is a very smart girl academically‚ has the opportunity to go out to live in the city and pursue a better
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1. Problem Statement: Canyon Ranch has proven itself to be the undisputed leader in the destination segment of the spa industry. However‚ due to increasing competitive forces in the market‚ Canyon Ranch must address ways to sustain its business by maintaining its competitive advantage and further growing the business. 2. SWOT Analysis: STRENGTHS: • Proven market leader o 25 years in the business o Widely recognized as gold standard in spa industry • High attention to service with
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Lucinda Merrilees-Adams 18027111 Seminar Tutor= Maurice Starkey Seminar held on= Thursday 13.00-14.00 Luxury Item= Golf Clubs Word count-2‚015 Analyse the business environment of manufacturing golf clubs The PESTEL model shown in the appendix at the end of this document highlights the different issues which affect the business environment for a golf club manufacturer. Within this document the three key issues which affect this business will be outlined and analysed. Within the
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Lets face facts‚ golf clubs and golf balls will get dirty after some use‚ weather it be from contact with dirty golf balls or from mud and grass stains the club has picked up from whacking the ball on the fairway. What ever it is‚ your golf clubs will get dirty. Maybe it’s just me but I can’t stand to see my clubs dirty‚ so what I do when I get back from a session of golf is take all the clubs out of my bag that I’ve used an get to work on getting all the dirt an stains off of them. Here’s what I
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