In recent years‚ few books on management have been more acclaimed than In Search of Excellence. Written by two business consultants‚ Thomas Peters and Robert Waterman‚ the book identified factors which have accounted for the success of some of America’s best-run companies. Forty-three top companies were studied. Many examples of the experiences of these organizations are given in the book. These provide useful lessons for all managers. One of the points made by the writers is that communications
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Culture Through a Customer Service Excellence Lens Sian Thomas. B.A. (Hons) Business and Management‚ Customer Service Excellence module‚ Level 6 Keywords: Customer Service Excellence‚ Culture‚ Understanding‚ Impact | Introduction The purpose of this research is to evaluate the importance of understanding culture in order to deliver customer service excellence from both an organisational perspective and the perspective of the customer. This paper will apply customer service excellence theory
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In Search of Excellence | A review of the elements and the book. | | | | | 8/30/2010 | | Thomas Friedman in his book “The World is Flat” outlines how the entire world is shrinking and become a close net ball replete with information highways transferring data‚ ideas and meaningful business information at a pace that was never imagined before. In the same way the concept of “speed” is conceptually driven in the mind of business leaders by Bill Gates in his famous book. Scores
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Peter’s & Waterman write of marketing but never refer to the marketing concept. However‚ is the philosophy of the marketing concept crucial to the theme of the book? Or‚ is the marketing concept compromised by the authors’ interest in a product orientation. The marketing concept’s ultimate goal in essence is to satisfy an organisation’s clientele‚ while at the same time enabling the company to survive and prosper. It stresses consumer-orientation in all facets of a company’s operation. It also
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Maintaining Individual Excellence Merriam-Webster’s Dictionary and Thesaurus defines excellence as the quality of superiority. The work excellence is synonymous with distinction‚ greatness‚ flawlessness‚ impeccability‚ and perfection (Merriam-Webster‚ 2006). The pursuit of excellence is the search for perfection. The consensus of today’s society is that nothing is perfect and perfection is unobtainable. Although that may be true‚ I believe that by reaching for excellence‚ or perfection‚ a person
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1. Discipline 1. Discipline: Plenty of business experts claim that you can’t get anywhere as an entrepreneur without vision or creativity‚ but that’s simply not the truth. Instead‚ the one quality that no entrepreneur can be successful without is discipline. To build an idea into a business‚ you have to have the discipline to spend time slogging through the least fun parts of running a business (like the bookkeeping)‚ rather than taking that time to do something fun. When you’re the boss‚
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Promoting Nursing Excellence through Magnet and Pathways to Excellence Millicent Sabaya Texas Tech University Health Sciences Center Promoting Nursing Excellence through Magnet and Pathways to Excellence Magnet Recognition programs and Pathways to excellence designations are designed by the American Nursing Credentialing Center (ANCC) to ensure that healthcare organizations achieve excellence in nursing practices and healthcare provision as a whole through the incorporation of
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Achieving Individual Excellence Wendy Barker BSHS 461 November 15‚ 2012 Maren Alitagtag Achieving Individual Excellence Individual excellence is pushing yourself to surpass other’s expectations and excel in everything you do. Individual traits‚ ethics‚ values‚ experiences‚ and individual performance help develop and define a person’s individual excellence on a personal and professional level. Individual excellence will lead a person to be a better leader‚ manager‚ supervisor‚ and a better
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and enjoys a good and sustainable market’. Business excellence is often characterized by principles‚ practices and techniques in managing the organisation and achieving results‚ based on a set of fundamental concepts or values. Many countries have developed their own models and frameworks to evaluate and recognize organizations for their efforts in business excellence through awards programmes. In Singapore‚ for example‚ the Business Excellence (BE) initiative was started by Spring Singapore to assist
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on-line submission it is only necessary to type your name in this space) MODULE TITLE: Leadership & Excellence MODULE CODE: UKFM-LE 13MB02 MODULE DATE: 10 - 21 February 2014 NAME: Aishvarya Pandit TEAM: B4 THE UNIVERSITY OF WARWICK WMG MSc PROGRAMMES POST MODULE ASSIGNMENT LEADERSHIP & EXCELLENCE Using appropriate material from the literature‚ in no more than 3000 words answer the following question: Explain
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